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Exceed.ai by Genesys

Exceed.ai by Genesys

Overview

What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

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Recent Reviews
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Awards

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Pricing

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Exceed.ai by Genesys

Exceed.ai by Genesys

N/A
Unavailable

What is Exceed.ai by Genesys?

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Exceed.ai by Genesys?

Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities and processes through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. ​

Exceed.ai helps users discover revenue opportunities with existing pipeline, provide prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. ​


Exceed.ai integrates with the user's CRM and marketing automation platform to nurture existing leads to revive, re-engage and nurture neglected leads from the CRM with human-like conversations to maximize marketing efforts and lower CAC.

It also automatically updates a CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, not the right person, or ask to be contacted at a later time.

The vendor boasts companies such as Elkem, On24, LTSE, SugarCRM, and Hearst as users Exceed.ai.

Businesses use Exceed.ai for:

  1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads
  2. Convert website visitors into leads via chatbot
  3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales
  4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive.
  5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest
  6. Upsell - Reach out to freemium users to identify if they are ready to converse with a human rep
  7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Exceed.ai by Genesys Video

Learn all about how Exceed.ai helps companies boost their sales funnel. AI-Powered Sales Assistant that works alongside your reps to identify and secure customers faster and more efficiently by automatically contacting, engaging, following-up and qualifying leads via natural, two-way conversations.

Exceed.ai by Genesys Competitors

Exceed.ai by Genesys Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish

Frequently Asked Questions

Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.

Conversica, Tact.ai, and Saleswhale are common alternatives for Exceed.ai by Genesys.

The most common users of Exceed.ai by Genesys are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(21)

Attribute Ratings

Reviews

(1-16 of 16)
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May 24, 2022

Exceed.ai delivers value and improved customer experience.

AW
Aaron Wood
Director of Media and Technology
ClearShift (Automotive, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed.ai is great for sales development, long-term follow-up, and post-purchase follow-up. This platform is not a "set it and forget it" AI solution, nor should it be. Exceed.ai works well if you understand what questions and concerns your customers will have, and you need to have solid sales processes defined in order to get the most out of using Exceed.ai.
March 29, 2022

Exceed.ai offers a solid entry into the conversational AI market; however, there are some improvements that can be made

Verified User
Employee in Information Technology
Education Management Company, 1001-5000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is suitable if you are looking to implement sales enablement, customer engagement, or general marketing automation, especially if you need 24/7 support to be in place. Though the functionality for email marketing is in place, it is often slow at releasing emails and the process of setting this up can be quite laborious.
March 24, 2022

A great tool for pre-qualifying sales leads!

Verified User
Director in Customer Service
Retail Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
March 24, 2022

Exceed.ai is a great Intelligent Virtual Assistant Tool

Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
Backlsh (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed.ai is a smart assistant tool developed on the Chatbox platform, where users can easily use custom commands to get the daily task done by the tool. Also, it is an intelligent virtual assistant that learns from your behavior and recommends what you might like or need in the future. It is highly recommended by me to others.
March 22, 2022

Exceed.ai is highly scalable, flexible, and customizable.

Philipp Pettit | TrustRadius Reviewer
Philipp Pettit
Software Engineer
Cynopsis Solutions (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Exceed.ai works 24 hours a day, 7 days a week. It is a very powerful platform, suitable for anyone who wants to implement it to schedule meetings or conversations via live website chat and email, although it has to be mentioned that it is ideal for sales and marketing teams, noting that it connects to many CRM tools.
March 22, 2022

With exceed.ai we have no problem serving our customers

Luis Alcalá | TrustRadius Reviewer
Luis Alcalá
Senior Manager, HR Planning & Talent Management
TruGreen (Consumer Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This software will greatly help the entire marketing and sales team of the company. In our company we have been able to streamline the work, serve more customers and close many more sales, because we put the human staff to close the deals and exceed is responsible for capturing new customers.
March 21, 2022

Innovative AI that automate your Sales follow-up workflow.

Verified User
Manager in Marketing
Marketing & Advertising Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are able to achieve what we wanted from Exceed, that without it we would not be able to set up as many sales meetings. It helped the sales representatives with tedious tasks so they can focus on other priorities. Another important aspect is to capture the reasons for dropping on the leads that do not follow through with the sales. We were able to create an umber of sequences without a limitation according to the workflow and use cases that we desire.
March 16, 2022

A virtual assistant almost matching human touch

AJ
Abhishek Jain
Programmer Analyst
The Smartcube (Computer Software, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed.ai's ability to handle mass outreach to a large number of people at once. With a single press of a button, the AI virtual assistant may start a conversation with many prospects. Which is a great feature. The software worked well with our existing CRM, allowing us to re-engage contacts that had been neglected.
March 15, 2022

Take the hassle out of outreach and use Exceed.ai!

Verified User
Supervisor in Sales
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed is great for constant outreach to your prospective customers. We were able to customize the outreach based on the type of lead and it's been working very well for our company. If you need help keeping up with your prospects or leads, Exceed.ai is for you! If you have warm leads or cold leads, this is the platform to assist!
May 28, 2021

If you need an automated Sales team you found it!

Verified User
Manager in Marketing
Computer Software Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Exceed.ai is perfect for any company that has too many leads and doesn't have the budget for more sales people. Exceed.ai was able to message thousands of prospects a week and respond back to them as well. For the cost of one new SDR you could have the functionality of a whole team.
April 08, 2021

The automation you need for your business

Ravi Chahar | TrustRadius Reviewer
Ravi Chahar
Customer Education/Founder
BloggingLove (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
1). If you want to save time and focus on other marketing strategies, Exceed.ai is best for you.
2). Engaging your site's visitors is always a big deal, and the Chatbot will be helpful.
3). If you use Zapier, I suggest Exceed.ai to integrate with it for better automation.
4). Automating customers' renewal is also there that will help you track subscriptions.
5). If you do webinars, Exceed.ai will do wonders for you to automate.
February 05, 2021

Exceed.ai helps me automate conversation with users, increasing leads and sales

Verified User
General Manager in Marketing
Internet Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In e-commerce websites like mine, I needed a tool to automate communication with users. Questions and answers are usually the same, and the FAQ page is not enough (users are lazy). The AI sales assistant works like a chat and users feel like they're talking to a real person. Exceed.ai helped me increase leads and actually convert them into sales.
July 02, 2020

Exceed.ai: it lives up to its name!

Verified User
Consultant in Sales
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I have found Exceed to be great at managing both cold and warm outreach. You have to remember that the engagement is as good as your copy; if your copy isn't engaging, that isn't any fault of the tool. With that said, the tool makes it easy to see who is engaging with your emails and empowers you to modify email subject lines and body copy whilst the sequence is in flight.
May 13, 2020

AI and Automation is the future of marketing and Exceed.ai is delivering!

Verified User
C-Level Executive in Marketing
Marketing & Advertising Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is a best fit for companies who have lots of inbound leads and need to qualify them before handing them over to humans. Any time you are trying to scale your lead engagement with people you will have diminishing returns. That's where Exceed.ai and its automation comes in.
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