Experian Phone Validation
Updated June 22, 2022

Experian Phone Validation

Mark Tran | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Experian Phone Validation (Mobile Validation)

We use the system to validate customers calling number and to ensure the person contacting support is real. The complete and accurate customer contact data in real-time display in a correct formatted to our need.
  • Validate caller
  • Ensure call back number is real
  • match caller with data on file
  • New area code needs update
  • System have duplicate old number
  • Ensure the caller is valid
  • Make call back easier if connection get drop
  • Display in an easy-to-read format
  • Cost is higher than other system on the market
  • System integrates well with API
  • Integrate nicely with Salesforce Sales Cloud and Service Cloud
Experian Phone Validation solution checks the line type, confirms the number exists with the network provider and corrects the number format in line with country and relevant dialing code.

Do you think Experian Phone Validation (Mobile Validation) delivers good value for the price?

Not sure

Are you happy with Experian Phone Validation (Mobile Validation)'s feature set?

Yes

Did Experian Phone Validation (Mobile Validation) live up to sales and marketing promises?

Yes

Did implementation of Experian Phone Validation (Mobile Validation) go as expected?

Yes

Would you buy Experian Phone Validation (Mobile Validation) again?

No

Experian Phone Validation has a large database of users on file. It leverages and integrates Experian credit report system phone number into this system.

Using Experian Phone Validation (Mobile Validation)

120 - Licenses Customer Complaint Customer Support Fraud Report
4 - We have CRM, Salesforce and ServiceNow system admins and developers that setup, maintain, and support this system in-house.
  • Integrate with Salesforce
  • Large set of API
  • Large database of numbers
  • Streamlines the form-fill process by eliminating the need for confirm phone number
  • Improves ROI on SMS campaigns
  • Integrate into web service forms verify user’s name and address associated with the number
  • block robo account creation on service portal
System has a large API integration set, large database of users and including powered by real-time information from 1200 telecommunication providers. SLA on service uptime guaranteed of 99.2% with sub-second processing speeds and real-time update of users. Easy integration and configure for any field in any SaaS platform where numbers are entered.

Evaluating Experian Phone Validation and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
System has a large API integration set, large database of users and including powered by real-time information from 1200 telecommunication providers. SLA on service uptime guaranteed of 99.2% with sub-second processing speeds and real-time update of users. Easy integration and configure for any field in any SaaS platform.
None we are happy with the solution and service from Experian Phone Validation (Mobile Validation).

Experian Phone Validation Implementation

Experian Phone Validation (Mobile Validation) integration was fairly easy with large API set to many SAAS platforms.
  • Implemented in-house
  • Third-party professional services
We rely on both in-house and VAR professional to help install and integrate with our system.
Yes - We used the phases approach to integrate Experian Phone Validation (Mobile Validation) system to ensure that it is working correctly before large scale deployment.
Change management was minimal - There were not many issues with regard to integration of Experian Phone Validation (Mobile Validation) into our system.
  • Having SME test the system

Experian Phone Validation Support

Experian Phone Validation (Mobile Validation) are quick to answer and resolve issue that we have.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Problems left unsolved
Escalation required
Yes, we purchased premium support during the first two years to ensure smooth integration and quick support turn-around if problem arise.

Using Experian Phone Validation

The system has an SLA of service uptime 99.2 and we only had two minor issues with accessing the system.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • Real-time data display and access
  • Accuracy of the data
  • Easy integration with API
Yes - The mobile phone interface is good but needs more features compare to the desktop application.