Experian Phone Validation
Updated June 22, 2022
Experian Phone Validation
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Experian Phone Validation (Mobile Validation)
We use the system to validate customers calling number and to ensure the person contacting support is real. The complete and accurate customer contact data in real-time display in a correct formatted to our need.
- Validate caller
- Ensure call back number is real
- match caller with data on file
- New area code needs update
- System have duplicate old number
- Ensure the caller is valid
- Make call back easier if connection get drop
- Display in an easy-to-read format
- Cost is higher than other system on the market
- System integrates well with API
- Integrate nicely with Salesforce Sales Cloud and Service Cloud
Experian Phone Validation solution checks the line type, confirms the number exists with the network provider and corrects the number format in line with country and relevant dialing code.
Do you think Experian Phone Validation (Mobile Validation) delivers good value for the price?
Not sure
Are you happy with Experian Phone Validation (Mobile Validation)'s feature set?
Yes
Did Experian Phone Validation (Mobile Validation) live up to sales and marketing promises?
Yes
Did implementation of Experian Phone Validation (Mobile Validation) go as expected?
Yes
Would you buy Experian Phone Validation (Mobile Validation) again?
No
Using Experian Phone Validation (Mobile Validation)
120 - Licenses Customer Complaint Customer Support Fraud Report
4 - We have CRM, Salesforce and ServiceNow system admins and developers that setup, maintain, and support this system in-house.
- Integrate with Salesforce
- Large set of API
- Large database of numbers
- Streamlines the form-fill process by eliminating the need for confirm phone number
- Improves ROI on SMS campaigns
- Integrate into web service forms verify user’s name and address associated with the number
- block robo account creation on service portal
Evaluating Experian Phone Validation and Competitors
- Product Features
- Product Usability
- Product Reputation
System has a large API integration set, large database of users and including powered by real-time information from 1200 telecommunication providers. SLA on service uptime guaranteed of 99.2% with sub-second processing speeds and real-time update of users. Easy integration and configure for any field in any SaaS platform.
None we are happy with the solution and service from Experian Phone Validation (Mobile Validation).
Experian Phone Validation Implementation
- Implemented in-house
- Third-party professional services
We rely on both in-house and VAR professional to help install and integrate with our system.
Yes - We used the phases approach to integrate Experian Phone Validation (Mobile Validation) system to ensure that it is working correctly before large scale deployment.
Change management was minimal - There were not many issues with regard to integration of Experian Phone Validation (Mobile Validation) into our system.
- Having SME test the system
Experian Phone Validation Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Immediate help available Support cares about my success | Problems left unsolved Escalation required |
Yes, we purchased premium support during the first two years to ensure smooth integration and quick support turn-around if problem arise.
Using Experian Phone Validation
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Requires technical support |
- Real-time data display and access
- Accuracy of the data
- Easy integration with API
- None so far
Yes - The mobile phone interface is good but needs more features compare to the desktop application.