Item: Filmora
Rating: 1
Author: Verified User

Overall Satisfaction with Filmora

Use Cases and Deployment Scope

Used Filmora to see if it was adequate enough for the training videos we want to make for internal staff. It was not. Features that should come standard were an upsell, and the limited selection of features on their standalone version were neutered compared to tools like Camtasia. Plus, the inability to record screen & cam video at the same time and have them as separately-editable tracks is beyond me.

Tried cancelling before my license renewed, and apparently it didn't take - as the charge came anyway. Once the charge was made, their policy specifically states that they will not reimburse you, even if it's clear you don't use the product. This, in 2022? No wonder SaaS like these are dying.

Pros and Cons

Pros

Really oversimple video editing.
Decent UI with lots of pay-to-use features built into the pro tool you already paid for.

Cons

Abysmal cancellation policy.
Prominent features missing without extra subscriptions.
Simplistic screen grab features that free products already do better at.

Most Important Features

Video editing.
Screen grabbing.
Video exporting.

Return on Investment

Wasted my money.
Horrible to cancel.
Lost to a better product anyway.

Alternatives Considered

Camtasia

An incredibly more powerful tool. More costly up front, but full-suite, no nickel-and-dime business strategy, and no nonsense or issues. Records video and screengrabs simultaneously, but adds them as separate tracks to edit individually. Pleasurable experience, and simple enough for many to learn in just a day. Heads and tails above Filmora's lackluster offering.

Key Insights

Do you think Filmora delivers good value for the price?

Are you happy with Filmora's feature set?

Did Filmora live up to sales and marketing promises?

Did implementation of Filmora go as expected?

Would you buy Filmora again?

Other Software Used

Loom, Camtasia, Soapbox

Likelihood to Recommend

It's been a headache trying to keep up with all the things they charge you for that would otherwise just be included in another, cheaper tool. For example, you can get a month of the entire Adobe Premiere suite for the same price as just Filmora/Wondershare's effects library. What a joke.

Comments

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Wondershare Wondershare
commented 3 years ago
Thanks for sharing your experience. Sorry to hear that you didn't have a good experience with our subscription method. Wondershare values each customer's benefits and we'll do our best to help you out. For your case, please allow me to make a brief explanation here. Kindly note the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Maybe it went to your trash box. Per your description, we recommend you follow the instructions below to cancel the auto-renewal subscription manually. After that, you'll not be auto-deducted in the next billing period. Step1: Sign in to https://accounts.wondershare.com/web/subscription. Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan. Step3: Select Cancel Subscription. Step4: Choose the reason for cancellation, and then select Continue. Step5: Follow the onscreen instructions to complete your cancellation. Regarding your refund request for the auto-renewal payment, would you please send us your order number at customercare@wondershare.com? Our senior support team will put your case in the 1st priority and do the needful assistance for you ASAP. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to further evaluate your refund request and provide a reasonable solution for you accordingly, thanks!

Better Video Software Available