Upgraded to great system
September 12, 2017

Upgraded to great system

Rhonda Evans-McNeil,MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Financial Edge NXT

We are making the migration from our accounting system first implemented in the 1990s. We started as a Smart Tuition customer, who they purchased over a year ago. We have implemented Raiser's Edge NXT and Financial Edge NXT. We are already experiencing better automation and have been able to go paperless with our accounts payables.


  • The NXT interface is very easy to use. Can't wait for more features/functionality from the move from database view FE.
  • Links between Smart Tuition and Raiser's Edge help the "whole" process.
  • Training and Knowledgebase really help when you have questions.


  • Need more functions that are currently only in FE database view.
  • Can't wait to see the bank reconciliations with automated feeds with the banks.
  • Looking forward also to the new credit cards module going on line.
  • Already seeing reduced cost in going paperless with AP.
  • Much better reporting than our previous system.
  • Seemless integration with Raiser's Edge and Smart Tuition
  • Operational efficiency
  • Improved cash flow
  • Improved data accuracy
  • Better ability to report to funders and key stakeholders
  • Reduced IT expenditure due to cloud deployment
We have been able to achieve some of the metrics that we wanted to achieve when we purchased the software. We do have some issues with the cloud based software, especially when they have an issue at their server locations. Chat support is very helpful when we have issues like that.
We currently use Raiser's Edge NXT, Financial Edge NXT, and Smart Tuition. We are hoping at some point to be fully integrated to the school level ON products. It makes it really easy for us to use Smart Tuition as our student sub-ledger and push data up to Financial Edge.
  • Oracle
I had used Oracle in previous positions. While it is robust, I feel Financial Edge NXT has a better GUI and also more features/functionality that is easier to use. Being a smaller organization it fits our needs better. We did review over 11 software providers and chose Blackbaud suite of products.
Works well with other modules such as Raiser's Edge and Smart Tuition. There are still some features and functionality that NXT has not deployed that requires us to work in database view. It has been difficult learning the two different versions, but as soon as NXT is fully operational there hopefully will not be a reason to use database view.

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