Great tool to drive higher customer satisfaction.
March 21, 2022
Great tool to drive higher customer satisfaction.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Inbound
Overall Satisfaction with Five9
Our company would provide customer support for a new form of events that were taking places such as Hybrid or virtual events. It started during the pandemic and as much as people were ok to send tickets of support, clients become more demanding on the support level and would like to use inbound calls as the satisfaction level of resolving issues was much higher.
- Inbound call management.
- Ease of system use.
- Reporting.
- Voice to text automation.
- Ease of use.
- Ability to scale up or down (depending on requirements).
- Reports
- Higher quality in Customer support delivery.
- Higher satisfaction rating from customers on problem solving.
- Less angry customers from dropped calls and bad connections.
Do you think Five9 delivers good value for the price?
Yes
Are you happy with Five9's feature set?
Yes
Did Five9 live up to sales and marketing promises?
Yes
Did implementation of Five9 go as expected?
I wasn't involved with the implementation phase
Would you buy Five9 again?
Yes