Fiverr is for Buyers and Sellers
Updated December 15, 2022

Fiverr is for Buyers and Sellers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fiverr

I utilize Fiverr as both a buyer and seller, although I started out on the platform as the former. Since that time, I've also begun to market several niche solutions of my own on the platform. As a solopreneur, when I started my business I had to cut corners in securing web design, logo creation, or other similar services due to costs. I discovered Fiverr less than a year after it was founded, so it was still operating under the getting anything done for $5.00 concept. Over the years, not only have I procured superior service from a global range of providers, but I have saved money by engaging these nimble and independent contractors whose pricing is significantly lower than mainstream offerers. In addition, differences in currency values also contribute to more affordable costs.

After experiencing these advantages of the platform as a buyer, I made the decision to add selling on Fiverr to my portfolio. Consequently, I offer select consulting and writing services to an international market. These products are great ways to introduce my business to a new group of clients who may be prospects for my full suite of services.

Pros

  • Creating competition to work on one's projects. There are thousands of service providers on the site. As a result, any request for service will receive multiple responses. Also, Fiverr does a great job in vetting sellers with a star system that will gauge everything from response times to order delivery.
  • The communication and transactions systems set up by Fiverr are straightforward and seamless. Once you're engaged with your sellers, messaging between the two parties can be done through an inbox or on the order page. Payments are handled by Fiverr by placing a credit card on file.
  • Fiverr does a great job of exposing a buyer or a seller to an international audience.
  • Fiverr allows me to accumulate a list of my best sellers so that I can maintain contact and easily access their services again if needed.
  • As a seller, I'm exposed to a range of potential customers that would have not been within my reach otherwise.

Cons

  • When you're setting up your "Gig" as a seller, you're limited in the number of descriptive words you can use, which can sometimes affect context. There are also some image limitations.
  • I don't like that I can't provide a seller or a buyer with an email address or a website URL without being cryptic. Fiverr doesn't want sellers and buyers communicating outside of the platform, which I get, but it can hinder the exchanges from time to time.
  • I also have an issue with the waiting period to get paid. The funds remain in a pending status for 14 days, which in this day and time is ridiculous.
  • Also, the website can be cumbersome to navigate and one can waste productive time trying find the solution to what should be an easy task.
  • Customer service leaves a lot to be desired, although it's gotten better through the years. FAQs are still the go to in the Help & Support Center, but I've found that recently when an email is sent to support, the response is received sooner.
  • Range of services
  • Number of providers/buyers
  • Reasonable costs
  • Fast turnaround times
  • Fiverr has allowed my company to showcase websites, logos, and other graphics that gives us an image of a much larger concern at a price that it difficult to beat. I have developed a relationship with one web designer who now does most of the work that I need through Fiverr.
  • There are no real negatives in my view. My biggest challenge is to learn how to use the platform more efficiently to market my services.
Over the years, I've tried Freelancer, Guru, and Truelancer, but none of them measured up to Fiverr and I've long since abandoned trying to find a competitor. My relationship with Fiverr is on automatic pilot.

Do you think Fiverr delivers good value for the price?

Yes

Are you happy with Fiverr's feature set?

Yes

Did Fiverr live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fiverr go as expected?

I wasn't involved with the implementation phase

Would you buy Fiverr again?

Yes

Fiverr is well suited for a solo practitioner or small companies that require cost-effective services and short turnaround times. It would be less appropriate for larger companies with dedicated staff. On the seller side, I'd like to have a better idea as to the market I'm reaching so that I could better target by services. But all in all, Fiver has been great for me and I would highly recommend it.

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