So happy to have found Flipcause!
Updated March 27, 2020

So happy to have found Flipcause!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Flipcause

Our organization uses Flipcause for most aspects of our fundraising including collecting online donations (one time and recurring), selling tickets to fundraising events, and keeping track of donors (donor CRM). It is great to have all of these services in one place that is both easy to use and integrates seamlessly with our website.

Pros

  • Flipcause has a great user interface for donors.
  • Flipcause sends customizable donation receipts.
  • Flipcause easily integrates with our website.
  • Flipcause has great customer service.

Cons

  • The functionality is great, but setting up a fundraising campaign the first time can be time consuming and confusing. However, they have customer service staff who can help you or who will set up the campaign for you from start to finish.
  • You must click "save" each time you open a section of your campaign even if you haven't made any changes. This can be a bit annoying, but I suppose the feature is there to prevent changes from being lost or unwanted changes from being saved.
  • We are a nonprofit and donations are our lifeline. By streamlining the donation solicitation, processing, and acknowledgement process, and by automatically populating the donor CRM, Flipcause has saved so much time. And as we all know, time is money...
  • Flipcause encourages donors to pay the additional credit card processing fees, so more of the donation lands in our account.
We previously used Network for Good to process online donations and to sell event tickets, but Flipcause has proven much better at meeting our needs. I prefer the Flipcause interface and functionality, especially for event registrations. We have also used PayPal and PayPal Here to collect donations online and in person. While these are trusted and recognizable for our donors, they are only useful for collecting donations and do not have easily customizable donation receipts.
Flipcause has amazingly responsive customer support staff and "Success Teams." When you sign up, your Success Manager makes sure you have all the information and support needed to get up and running quickly and easily. Your Success Team will happily provide support on an on-going basis as needed, although we have not needed much support due to the easy-to-use interface.

Do you think Flipcause delivers good value for the price?

Yes

Are you happy with Flipcause's feature set?

Yes

Did Flipcause live up to sales and marketing promises?

Yes

Did implementation of Flipcause go as expected?

Yes

Would you buy Flipcause again?

Yes

Flipcause has been great for our organization and donors report good experiences using the platform. It has been fantastic for our annual fundraiser, as we can sell tickets, get volunteers to sign up, solicit donations, contact all ticket purchasers, and more very easily.

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