Nothing is perfect, but Fonality excels despite
February 17, 2017
Nothing is perfect, but Fonality excels despite
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality's phone system will be used to replace a dated Altigen hosted PBX solution that was purchased in 2005 which is the current phone system in use by the entire company for our customer service, purchasing, shipping, receiving, and administrative departments.
- The Cloud PBX functionality makes updating the ACD remotely a breeze
- The ability to view queues from anywhere on the globe is wonderful
- Offering a softphone solution for offsite work, or a phoneless desk, is a great solution to a common problem: space and price
- The Cloud PBX frequently shows configuration errors and needs a decent length of time to propagate otherwise simple changes
- There's no solid desktop replacement to the previous Java-based HUD software, only the new HUDWeb which, while nice, doesn't offer many features that the software-based solution did such as an Always On Top mode
- I'm completely unable to update the CNAM through the Cloud PBX, and the customer service representatives that I've spoken with have been of unfortunately little help
- If you use a hardware firewall, you may need to all of the VoIP configuration manually without guided steps, as Fonality does not offer guides for many hardware firewall solutions
- New phones will be a costly addition as the price of the phones and the user profile service fees have to be added to the existing expenses
- The new phones can be easily upgraded, replaced, or reconfigured for more robust tasks, giving greater room for growth as a result
- Altigen
Cloud PBX migrates the worries of catastrophic events (floods, power outages, building fire, etc) away from the business to a secondary platform with greater tools to combat service uptime (backup generators, for example). It also means that potential upgrades to the platform won't require the purchase of an entirely new PBX machine, and our legacy software/hardware solutions are no longer required.