Item: Verint Voice of the Customer
Rating: 9
Author: Byron Conner

Overall Satisfaction with Verint Voice of the Customer

Use Cases and Deployment Scope

We use ForeSee to gauge the customer engagement piece of the business. ForeSee allows us to break down where we need to focus so we can address customer experience issues in real-time. This is used across the entire company and the proper sample size gives you an accurate portrayal of your wins and misses.

Pros and Cons

Pros

Easy navigation
Offers an app for on the go!

Cons

I would like more input on the questions posed to consumers.
Compatible with Domo

Return on Investment

Better customer engagement.
Increase in sales.

Usability

First and foremost It’s easy to use. The Visual dashboard is great and simple to navigate!! The amount of info is thorough and collected timely if not in real time . I have even used it to contact a customer about an experience they had. I was able to ask why they chose the ratings they did on the survey.

Alternatives Considered

Domo and Facebook Pages Manager

ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.

Key Insights

Do you think Verint Voice of the Customer delivers good value for the price?

Not sure

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Voice of the Customer go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Voice of the Customer again?

Yes

Other Software Used

Domo, IBM Cognos Analytics, Zebra Workcloud Workforce Optimization Suite

Likelihood to Recommend

With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.

Comments

Please log in to join the conversation

ForeSee ya at the bank!