ForeSee ya at the bank!
Byron Conner | TrustRadius Reviewer
January 18, 2020

ForeSee ya at the bank!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ForeSee

We use ForeSee to gauge the customer engagement piece of the business. ForeSee allows us to break down where we need to focus so we can address customer experience issues in real-time. This is used across the entire company and the proper sample size gives you an accurate portrayal of your wins and misses.
  • Easy navigation
  • Offers an app for on the go!
  • I would like more input on the questions posed to consumers.
  • Compatible with Domo
  • Better customer engagement.
  • Increase in sales.
ForeSee offers data that is complimentary to Domo. ForeSee wins on ease of use, simple navigation and practical data from the consumer! ForeSee could be deadly when paired with Domo. The ability to pair sales with customer engagement visually is a valuable tool. ForeSee has the visual modeling down and can handle multiple data sets.
With customer engagement, you can drill down to categories so you can micro analyze the data set. Questions like are greeting associates helpful or are associates readily available offer some onsite when coupled with customer shopping habits. ForeSee asks the consumer what areas of the store were shipped so you can pair scheduling, sales, and service seamlessly.

Verint ForeSee CX Suite Feature Ratings

Survey templates
7
Themes
8
Custom logo/branding
5
Changes to live survey
9
Question design help
Not Rated
Multiple question types
8
Survey logic flexibility
8
Response tracking
9
Data export
10
Standard reports
8
Custom reports
8
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated