LOVE FormAssembly
September 26, 2025

LOVE FormAssembly

Anne Pennick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FormAssembly

We use FormAssembly to gather information from clients, providers, vendors, and donors and get that information efficiently and accurately connected to our Salesforce instance. It has helped immensely with accuracy so we can better analyze our data in many different ways. We have hundreds of clients each year working with dozens of providers that are also connected to various partner organizations. We want to accurately and securely account for these interactions so we can expand services responsibly. We also have hundreds of donors participate in multiple and varied events each year and want to focus on the best "return on investment" to bring in fundraising dollars.

Pros

  • Allows for conditional logic and customization
  • Provides templates, predefined content, and cloning capabilities to decrease rework
  • Responds to customer support in a friendly and helpful way

Cons

  • Adding employees back to the chat/support team so wait/response times decrease
  • Adding drag and drop capabilities in the Salesforce connector
  • Being able to more accurately account for and interact with clients helped us hire more staff to be able to expand our programs' reach and therefore its impact
  • Rerunning test responses to address errors before sharing a form live helps identify and fix issues before they come up for external users
  • Employees save time by not doing manual data entry and avoid mistakes
It has truly been a great experience but there's always room for improvement.
The customer support as well as usability of FormAssembly has been vastly superior.

Do you think FormAssembly delivers good value for the price?

Yes

Are you happy with FormAssembly's feature set?

Yes

Did FormAssembly live up to sales and marketing promises?

Yes

Did implementation of FormAssembly go as expected?

Yes

Would you buy FormAssembly again?

Yes

If you need to get the same information repeatedly from people--whether clients or vendors or leads--FormAssembly is optimized to help you do that and connect to a CRM (particularly Salesforce) in ways that go above and beyond the competition. Their onboarding and consulting options are customizable to suit various needs. Their ongoing webinars and documentation help introduce new features and guide their use. If you're not dealing with repetitive tasks and information, their robust offerings might not be necessary.

FormAssembly Feature Ratings

Survey templates
10
Themes
9
Custom logo/branding
10
Changes to live survey
10
Question design help
7
Multiple question types
10
Survey logic flexibility
9
Response tracking
9
Data export
8
Standard reports
6
Custom reports
6
Respondent restrictions
8
Access controls
10
Compliance
9

Comments

More Reviews of FormAssembly