LOVE FormAssembly
Overall Satisfaction with FormAssembly
We use FormAssembly to gather information from clients, providers, vendors, and donors and get that information efficiently and accurately connected to our Salesforce instance. It has helped immensely with accuracy so we can better analyze our data in many different ways. We have hundreds of clients each year working with dozens of providers that are also connected to various partner organizations. We want to accurately and securely account for these interactions so we can expand services responsibly. We also have hundreds of donors participate in multiple and varied events each year and want to focus on the best "return on investment" to bring in fundraising dollars.
Pros
- Allows for conditional logic and customization
- Provides templates, predefined content, and cloning capabilities to decrease rework
- Responds to customer support in a friendly and helpful way
Cons
- Adding employees back to the chat/support team so wait/response times decrease
- Adding drag and drop capabilities in the Salesforce connector
- Being able to more accurately account for and interact with clients helped us hire more staff to be able to expand our programs' reach and therefore its impact
- Rerunning test responses to address errors before sharing a form live helps identify and fix issues before they come up for external users
- Employees save time by not doing manual data entry and avoid mistakes
The customer support as well as usability of FormAssembly has been vastly superior.
Do you think FormAssembly delivers good value for the price?
Yes
Are you happy with FormAssembly's feature set?
Yes
Did FormAssembly live up to sales and marketing promises?
Yes
Did implementation of FormAssembly go as expected?
Yes
Would you buy FormAssembly again?
Yes

Comments
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