Formstack - an expensive choice if you use it for as much as we do.
September 29, 2017
Formstack - an expensive choice if you use it for as much as we do.
Score 6 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Formstack
We use forms from Formstack to implement applications for pilot testing, as well as for certain lead retrieval tasks that Hubspot is unsuitable for. We also use it as a tool internally to manage group events and to collect information about the team, as well as a type of internal ticketing system for various requests (design, copyediting, etc.)
- Compatibility with old browsers.
- Fairly easy to build forms, even for users who haven't been explicitly trained.
- Versatility in form building styles, which allows us to use it for many different purposes.
- Integrations with other software platforms, like Hubspot.
- Managing form designs in Formstack is very difficult, and we've had numerous problems with design/styling.
- Certain features are missing from the form builder, like "same as above" functionality.
- The form storage backend is difficult to navigate, and it is difficult to find forms in any way but searching for them.
- Sometimes features in the form builder require reverting to the old form builder to implement.
- Hubspot
- Mailchimp
- Salesforce
- For Hubspot, we're using Formstack as a backup lead info capture tool for situations where Hubspot forms are unsuitable (as they don't have as good compatibility with old browsers as Formstack does). Formstack is good at feeding captured data back into Hubspot.
- For Mailchimp, we used to use it to send automated emails based on form submissions, before we started using Hubspot.
- We also capture lead data from Formstack and bring it directly into Salesforce, our CRM, to make contact and lead management easier for our Sales team.