Formstack Forms

Formstack Forms

About TrustRadius Scoring
Score 8.4 out of 100
Formstack Forms

Overview

Recent Reviews

The Formstack Forms Review

7 out of 10
March 25, 2022
A huge resource to conduct market and customer research. Allows us to get real time and specific responses from our customers. This then …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2019
TrustRadius Award Top Rated 2018

Popular Features

View all 16 features

Multiple question types (58)

9.0
90%

Data export (59)

8.5
85%

Survey logic flexibility (58)

8.5
85%

Custom logo/branding (58)

7.0
70%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

Silver

$59

Cloud
per month

Gold

$99

Cloud
per month

Platinum

$249

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.formstack.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Survey Format & Appearance

7.0
70%

Survey Content

8.3
83%

Survey Logic

8.5
85%

Survey Reporting & Analytics

9.1
91%

Survey Administration & Security

7.8
78%

Survey Distribution

8.0
80%

Product Details

What is Formstack Forms?

Formstack is a cloud-based online form building solution designed to help organizations build powerful web forms without any coding knowledge.

The form builder serves over 500,000 people in 112 countries. Users can embed mobile-friendly forms on their websites and social media profiles to capture leads, gather feedback from customers and employees, collect online payments, and much more.

The platform integrates with over 50 web applications, including apps for CRM management, email marketing, payment processing, and document management.

Formstack offers a specialized Workflows product that helps users turn time-consuming processes into seamless digital workflows. Users can track their workflows across departments, and use special analytics tools to identify system and communication bottlenecks.

Other product offerings include conversion rate optimization tools for marketers and HIPAA compliance for healthcare and HR users.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Screenshots

Formstack DashboardConversion Kit Add-onPortals Add-onRobust IntegrationsWorkflows FeatureProduct Walkthroughs

Formstack Forms Video

Simplify your data collection with Formstack Forms⎜Formstack

Formstack Forms Downloadables

Formstack Forms Integrations

Formstack Forms Competitors

Formstack Forms Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese

Comparisons

View all alternatives

Frequently Asked Questions

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

What is Formstack Forms's best feature?

Reviewers rate Multiple question types and Standard reports highest, with a score of 9.

Who uses Formstack Forms?

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews and Ratings

 (151)

Ratings

Reviews

(1-25 of 74)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
A huge resource to conduct market and customer research. Allows us to get real time and specific responses from our customers. This then allows us to create the best product we can in line with feedback from our customers. It helped us find product market fit as well by seeing what people are looking for in our market.
Shreyas Mecheri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Embedded forms for multiple use cases such as newsletter subscription, lead generation, scholarship applications, evaluations, etc. The ease of creating forms in a user-friendly interface that is also supported with a high level of security, user authentication, and data protection was important in the decision to go with Formstack. It was so easy to train new staff to use and even create options like custom dropdown lists, logic branching, checkboxes for GDPR compliance, etc. Reuse and duplication of forms was easy, as was customizing the look and feel for the embedded form depending on the host website branding. Being able to easily edit text in a form without complex tickets or lengthy wait times enabled the team to respond to user behavior such as low completion rates. We were also able to easily test the effect of A/B testing, changing up form field types, etc. by paying close attention to the analytics. While I personally did not use partial completes, that seemed like an attractive feature that stood out over the competition. We did encounter some issues with the forms not displaying correctly on mobile but that may have been an issue with the site it was embedded on. With consistent testing, we were able to bypass this. issue.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We contracted with Formstack to help us run a large annual survey project that required more ability to build in page and question logic and better reporting and analytics than the free online tool we had previously used. We have discussed rolling out Formstack to our staff generally, but have not done so to this point due to the relative ease of the free online tool we use and the simplicity of most of our surveys.
October 21, 2019

Formstacking the deck

David Steininger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Cairn University uses Formstack for the majority of our online forms - from simple event registrations to our Application for Admission and everything in between. Formstack has been an integral part of our initiative to migrate many of our forms and applications to the web, which has - among many other things - greatly increased the speed at which we are able to move students through the enrollment process.
October 15, 2018

Thanks to Formstack!

Ramsay Pierce | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Formstack as a registration form for individuals taking part in our yoga programs and teacher trainings. We also use it to gather feedback about our programs. It is integrated with our Salesforce org so that we can collect data on program participants as they complete our forms.
September 24, 2018

Formstack needs a refresher

Laurance J. Specht | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Formstack for a variety of needs where information is required to process requests such as purchasing, IT support and professional development requests. It is used mostly by operations but IT uses it as well. It allows us to keep track of all types of requests easily and provide feedback to users.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Formstack only in the Chapter Services department but, other departments had interest in it. The Chapter Services department used the software to make annual reporting easier for our chapters. In the past, chapters had to submit a detailed Word document for all their educational events for the fiscal year. Our organization then took months compiling the information (copy and paste, some typing) into a pretty, compiled, format that we distributed to all chapters.

With Formstack, we were able to create an online form that kept all the data together, and accessible via an export. The creation of the form was fairly easy, for our application. We just had to copy questions and sections, since all questions for each educational event were the same.

The only negative was the way the export pull, it pulled as one row. So, a staff member had to break the row down into multiple rows (one for every event). This might have been user error/oversight.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Formstack is integrated into our website and business processes in several ways, and is used by multiple departments. We have order forms that, when submitted, go to accounting, the warehouse, and the relevant department. We also have event RSVP forms, and forms that facilitate internal organization - access requests, list sign-ups, and the like.
Jared Whitley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Most of our organization uses Formstack for inter-departmental and operational forms (forms that need to integrate with multiple systems, forms that are on websites, forms that need to be stood up for repetitive use, etc.) and it handles these forms extremely well. We do, for ease of use and to keep systems clean, use another third-party form creator for departmental use.
Kristen Hay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

We use Formstack for all of our lead capture across our whole website. Since implementing Formstack, we've seen an average lead conversion rate of around 20 - 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Formstack is being used across our entire organization as our online forms solution. It is heavily used by enrollment services and has replaced all paper forms that were previously in use. The approval functionality makes it easy for us to distribute completed forms to the proper approvers and allows final approvers the opportunity to review all decisions made. Very helpful and efficient!
Josh Summerhays | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Formstack as part of our customer onboarding process, so primarily within a product and marketing context. We wanted to survey our new free trial users to segment them and deliver the most relevant training content possible. We embedded a multi-step survey after the free trial signup that branched according to certain high-level responses. This allowed us to better understand who was signing up for our product and how we could help learn our platform.
Brandon Wells, MPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently utilize Formstack to build and embed forms, collect data, register participants for events, and complete internal communications. While we originally started using Formstack specifically to collect data from our volunteers, we quickly saw the potential to implement it organizaton-wide. Before we elected to use Formstack we used some free tools such as Google forms. While that met our basic need we were not able to develop forms that met our branding guidelines. Formstack proved to be a great option for customization.
Steve Unruh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Currently used by the compliance management department, primarily of occupational health and safety documentation and data collection. Utilizing Formstack for these processes creates significant efficiencies in both compliance data collection and processing for industry and regulatory audits. By utilizing digital data collection we are able to push compliance information into the field as well as direct compliance information to relevant stakeholders both internally and externally. This adds value to clients in the management of their own compliance requirements as well as our own internal compliance requirements.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Prior to Formstack the company used PDF paper forms and email. The HR Department began using the system to collect employee information, elections, surveys, etc The result was less errors, easy analysis of information, and ease of submission for our employee population.
Kow Samman, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Formstack is being used across our entire university. It is our enterprise form creation and workflow tool used by various departments across the campus to create forms and workflow.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Formstack in all 6 schools and at all levels of Administration. We use it for simple tasks like surveys and minor purchases, to complex forms like a 20-course, logic based summer program. We integrate with Google Drive, Authorize.net and a few other components. Its helped us move off of paper, reduce the need to collect cash, and automate many processes. We use it to build Help Desk tickets, and trigger workflows. We have nearly 300 forms, with approximately half of those active at any given time.
January 12, 2018

Formstack fits our need

Jim Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization transitioned from Wufoo to Formstack in 2011 because Formstack offered more options for design and integration with our website. We needed to create forms for constituents to make online gifts (using a PayPal integration), to submit requests to receive our publications and announcements, to submit event registrations and general inquiries. We use Formstack to accommodate all of our organization's needs. Formstack has readily addressed our need for web forms for multiple interfaces.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our web production department utilizes FormStack for almost any case where we need an outside web form to be embedded on one of the websites we work with.

We support many different frameworks and CMS solutions. Some of them have nice form solutions built in, and others don't. None of them are very consistent with each other. FormStack solves that, and wherever we have a web platform that doesn't have a good form system, we build out that site's contact forms on FormStack and embed them.
October 17, 2017

Fabulous Formstack

Score 10 out of 10
Vetted Review
Verified User
Review Source
Formstack is used by our whole organization. We use Formstack to handle all of our feedback forms, surveys, and inter-departmental requests. We've tried other survey and form services that could tackle part of our needs but not all of them. Formstack is ideal since it can easily be embedded into our website, integrates with other services we use and has robust email features.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used across our entire organization. We got it to combat individually coded forms across our portfolio of websites as they are constantly changing. We also were beginning to adopt a number of platforms (marketing & CRM) that we needed to integrate between each other which was natively available with Formstack.