Formstack is easy to use!
October 03, 2017

Formstack is easy to use!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Formstack

Formstack is being used across our organization. We use it for our application forms internally and externally. The simplicity of it makes it user-friendly and allows us transpose the form information into the appropriate database.
  • Formstack has excellent customer service, so we get support immediately. If something does go wrong, or we have questions, there is an available and responsive support team
  • Formstack builder allows for easy modifications and updates. If our form needs to change, it doesn't have to be completely rewritten, but can be modified within the old template. Minimal efforts needed on our end.
  • Formstack allows you to include attachments or hyperlinks within the applications. This minimizes emails or other software to add on top of the form.
  • Formstack needs an easier way of merging two headers in one at the top of a form. That part is a little complex and not done in one click.
  • Formstack needs to have an option where a field is required if the answer is "no" or "yes." I don't think that option is there now based on your response type.
  • The pre-confirmation page of the form always looks like the final confirmation page to our clients, so they never end up submitting the actual form successfully. There is a need to scroll to the bottom right and then press submit again. Most clients miss this step.
It is good for brief reviews or forms to process, but if there is a high volume of a form, it it best if it can be automatically inputted in the appropriate data software. For example, for a high volume of course applications, I have to manually input the formstack data into the system we use (AMS). If there was a way to link this to the software, that would be better.

Formstack Forms Feature Ratings

Survey templates
6
Themes
4
Custom logo/branding
6
Changes to live survey
8
Multiple question types
8
Survey logic flexibility
7
Data export
6
Standard reports
5
Custom reports
5
Access controls
5
Compliance
Not Rated