Forsta - the data collection platform designed for professionals
January 27, 2023

Forsta - the data collection platform designed for professionals

Mark McElwain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Forsta

Forsta, formally FocusVision, is a data collection platform that competes with SurveyMonkey and Qualtrics. I feel Forsta sits right in the middle of those three platforms because its FAR more advanced than SurveyMonkey but not quite as user friendly as Qualtics. However, the price and long term costs of Forsta is much less costly than Qualtrics. Forsta also has a great Managed Serviced division if you need sample to fill your projects
  • UX research
  • Data Collection
  • Sample fulfilment
  • Could be a more friendly interface
  • Complex equations like MaxDiff are very difficult
  • Customer support lack compared to SurveyMonkey
  • User interface
  • scalability
  • Price
  • A/B testing has been important for us
  • Brand tracking has allowed us marketplace potholes
  • The value for the price charges checks out
I think that Forsta is the right platform for companies that have professional data collection needs and not an unlimited budget. In addition, the managed services that Forsta provides seems superior to the other platforms. Customer service is lean but if you are using basic questions you should be able to figure it out.

Do you think PG Forsta HX Platform delivers good value for the price?

Yes

Are you happy with PG Forsta HX Platform's feature set?

Yes

Did PG Forsta HX Platform live up to sales and marketing promises?

Yes

Did implementation of PG Forsta HX Platform go as expected?

Yes

Would you buy PG Forsta HX Platform again?

Yes

If youre a market researcher on a bit of budget, this platform is professional without breaking the budget. You can also have multiple user seats for a license for not that much more as compared to other platforms. Forsta covers most of the professional needs agencies and brands will need for their data collection.

PG Forsta HX Platform Feature Ratings

Multi-channel customer feedback collection
7
Product usage analytics
6
Customer experience dashboard
7
Customer journey mapping
6
Churn risk scoring
3
AI-powered recommendations
4
Website A/B testing
8