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Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple …
PG Forsta HX PlatformFormerly Press Ganey + Forsta (Confirmit, FocusVision & Dapresy)
Overview
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer…
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What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Demo Jam Tangan Forsta Yang Viral, Real Atau Settingan?! | Polling With Andreas Lisman
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Video Demo Ketahan Jam Tangan Forsta Momento 512
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PG Forsta HX Platform?
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. The platform helps monitor talk about the user's business – not just review scores, but written opinions too. This data with the reviews that come direct display a full spectrum of what people think, and vision into competitors’ reviews through the same lens.
PG Forsta HX Platform Video
Introduction to Confirmit
PG Forsta HX Platform Competitors
PG Forsta HX Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.
Clicktools and QuestionPro are common alternatives for PG Forsta HX Platform.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of PG Forsta HX Platform are from Mid-sized Companies (51-1,000 employees).
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(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Confirmit is a versatile tool that is widely used across different departments within organizations. Users have found it to be a simple and easy-to-learn solution, even for those who are not computer professionals. The software is primarily used for survey programming, both for client-related surveys and internal ones. It allows for the creation of complex survey designs and facilitates reporting and analysis with its Reportal module. Confirmit has proven extremely helpful in running quick analyses on the fly and digging deeper into the data. It also streamlines programming and allows for customization, enabling the creation of surveys that meet customer requirements and increase productivity.
Despite its many benefits, some users have experienced bugs and glitches within the software, leading to missing data and potential problems with customers or financial losses. Additionally, there have been instances where departments have transitioned away from using Confirmit due to its high pricing model. However, overall, Confirmit has been an invaluable tool for various use cases such as designing, tracking, and distributing online surveys, conducting CATI interviews at call centers, collecting opinions from healthcare professionals worldwide, collecting HR-related data through surveys, and hosting market research surveys and panel database information. It provides real-time access to accurate data and reports, streamlining operations across different departments within organizations.
Attribute Ratings
Reviews
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February 07, 2023
Comprehensive CX and insighting platform
Product, as the interface is GUI enabled and the new survey designer is very user friendly. Its a online tool and hence is very convenient to manage the projects on any devices. For reports and dashboard, Studio is very useful and a good tool. Sampling & mailouts can be done through same tool. These were few of the things which popped up in my mind.
- User friendliness
- Customer support and service
- Functionalities
- Integration capabilities
- Fine tuning in studio survey
- Dashboard for non developers should be simplified
- Automating export of data
- Integration capabilities
- Seamlessness
- Rare downtime
92.85714285714286%
9.3
- Helps to save manhours
- Increases operational efficiency
- Keeps employees happy
Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly competitive but it comes close to value for money. Competitors have quite a few functionalities but there are additional charges levied for them.
February 03, 2023
A highly efficient and user-friendly tool
Forsta streamlines programming. I can always offer precisely what the client needs since I can design and customise in XML. We are developing various surveys for our consumers and providing excellent leads for the company. We can create surveys more quickly, accurately, and reliably. We can develop the exact version of what the customer has planned, which increases productivity and gives a great impression.
- The XML back end option and user friendliness
- Offers Customization
- Integration with third-party apps
- It is costly and should provide a different plans
- Sometime facing some errors on survey input
- Creating survey simplified
- Data analysis and reporting
- Data exportation in multiple format
88.57142857142858%
8.9
- Great tech support
- Cost effective and very convenient
- Improves productivity
January 27, 2023
Forsta - the data collection platform designed for professionals
Forsta, formally FocusVision, is a data collection platform that competes with SurveyMonkey and Qualtrics. I feel Forsta sits right in the middle of those three platforms because its FAR more advanced than SurveyMonkey but not quite as user friendly as Qualtics. However, the price and long term costs of Forsta is much less costly than Qualtrics. Forsta also has a great Managed Serviced division if you need sample to fill your projects
- UX research
- Data Collection
- Sample fulfilment
- Could be a more friendly interface
- Complex equations like MaxDiff are very difficult
- Customer support lack compared to SurveyMonkey
- User interface
- scalability
- Price
58.57142857142857%
5.9
- A/B testing has been important for us
- Brand tracking has allowed us marketplace potholes
- The value for the price charges checks out
I think that Forsta is the right platform for companies that have professional data collection needs and not an unlimited budget. In addition, the managed services that Forsta provides seems superior to the other platforms. Customer service is lean but if you are using basic questions you should be able to figure it out.