FreeConferenceCall.com

Audio quality.

Ease of use.

Reliability

Interface could be a little cleaner and looks dated.

Sometimes callers get dropped, but it's rare.

Have gotten error message for 1st login but works on the 2nd time.

easy to get video access or just audio access

they should not switch the mic to themselves exclusively

it was very hard for inexperienced users to get onto the call

Until recently, ease of use

Until recently, reliability

Free cost

Detailed call reports

Recently callers cannot get onto the call

Users on the call get bumped off

Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.

I found customer service representatives rude and dismissive

It's free.

It has a lot of features.

Did I mention it's free?

Doesn't feel completely polished.

Minimal "fun" factor with filters, backgrounds, etc.

Seems slightly less reliable than competitors.

The online portal to access call details and recordings is very easy to use.

The functions that are offered beyond the free plan are competitive with other providers.

I feel that our calls are secure with our own personal access codes and the same number always being used.

It would be nice to be able to find recordings in one place rather than having to scroll through the history of calls.

International Calls could be easier to navigate.

There are a lot of marketing emails that go out via email. It would be nice to have fewer.

Basic service is free.

The quality is good.

Easy to set up and use.

We migrated to a paid Zoom account which has more features.

The name was a concern for business use.

Basic reporting was fine.

Clear calls, it is easy to hear no matter how many participants are on the call.

Does not kick participants off, we have up to 40 people on the call and it works fine.

Easy to remember, the phone number and code is the same so it is easy for staff to recall.

No busy signals, we can always get through to set up call.

Increased promotion of the video platform.

Possibly allow customers to choose their own access code.

I really can't think of anything else. I really like this platform.

Allow host to mute participants.

It lets people connect from all over the world - for FREE! Amazing.

People can join global phone calls without paying global prices. There are local numbers in multiple countries that people can use.

The instructions for adding a person on-the-fly weren't the most intuitive.

Occasionally, we'd lose the connection and have to dial back in. Not often though.

Ease of setup - There is an installer and software does need to be installed on the computer but it's incredibly easy and simple to get started.

Inviting meeting participants is incredibly easy from within the application. Either a link can be copied into a regular email or a list of email addresses can be input and you can send a single invitation to everyone as once.

The video and audio clarity are great (assuming everyone has a good internet connection). FreeConferenceCall.com is also good at determining who is talking and placing that image at the forefront during the meeting.

Browser-based option. It would be great if there were no need to install the software. A browser or cloud-based option with no local component needed would be great.

A higher GB limit on saving recorded meetings on the free version. Currently, it is at 1 GB which is a little low. I understand that of course, they need to make money, but with the cost of memory being so low these days, while the quality, and thereby memory usage, goes up, more than 1 GB should be standard.

This may be available in the paid version, but screen sharing would also be great (if it's possible in the free version then I just haven't figured out how to do it).

Freeconferencecall.com is free. That's its main attraction.

The program allows you to see which phone numbers were on the call and for how long. This can be useful for reference.

The calls have always worked perfectly for me, without interruption and with a great sound quality. This makes it the optimal low-budget option.

It would be nice if the custom greeting feature were included in the free features.

One of the premium features should be a secured line option, that's protected from intrusion.

A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.

It is easy to use and my number or password hasn't changed in years.

I get a report right after every call, emailed to me.

In the 5 + years that I have used it I have had no technical issues of any kind.

Don't change anything!

Conference line

Password protected communications

Intra-staff calling

Occasionally drops calls

Issues with connectivity

Limited access to call logs, transcripts, user information during calls