click, chat, and get help with Freshchat
Updated November 21, 2024
click, chat, and get help with Freshchat
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
we use Freshchat to engage in real time with our customers, and are also able to pass more complex queries into Freshsservice;we've found people do prefer to chat with real agents, but we still have kept the autobots and FAQs in place for when we are out of hours.
Pros
- easy to add the chat widget tomultiple places
- good options for presenting sel-help
- easy to use
Cons
- reporting is OK, but doesn't tie in to our other ITSM product
- chat bot is a bit fiddly to manage at times
- positive impact for staff and customers
selected to tie in with our main ITSM tool, and as such we did not on this occasion survey the market place
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
Comments
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