Thank you for Taking a review of the product much happy to share.
February 10, 2025
Thank you for Taking a review of the product much happy to share.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
The business problem was unable to have a straight medium for Chat. The easiest way for our customer connect with us for their issue.
Pros
- The Chat experience
- The Bot flow feasibility
- The overall experience of tool
Cons
- Should have a customer journey funnel visibility
- A unique and handy Dashboard for data
- Custom app work flow for better requirement.
- Due to a new tool the ROI on the product is really good helping us connect with customer
- Real time interaction helps resolving customer query
- Also the TAM option provided really help us in product optimisation.
The advance feature of the product
The usability and feasibility of the tool
Customer experience point of view is really good.
Low as 0.02% downtime
The usability and feasibility of the tool
Customer experience point of view is really good.
Low as 0.02% downtime
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
Freshchat Feature Ratings
Evaluating Freshchat and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
The product was purchased by our sales team and I would not be the correct person to answer. But yes the product has provided much of confidence on maintaining the customer experience on the product by building the bot flow.
Didn't understand the question here.
Freshchat Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, We do have premium support, This has helped us a lot in reaching out to the product in depth and understand the tool spending them with them. They had also help us in building our bot and optimize the usage out of it. Thank you for our TAM for supporting
There are several time. Team have reached out for the help. The major part was building our bot on the tool utilizing the best out of it. Its been 1.5 years now.
Comments
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