Freshdesk Review
December 20, 2018

Freshdesk Review

Megan De Salvo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Freshdesk

Freshdesk is a tool we use to allow clients to submit help desk tickets to our business. Fresh Desk is very easy to use and has helped not only our productivity, but our communication with our client base ten fold. It allows us the freedom to communicate and help our clients at a manageable pace and takes away the email phone call chain head ache.

Pros

  • Creates support tickets.
  • Communicates with clients and reminds us about tickets status.
  • Allows us to manage our team and their support of our clients in an effective and easy to use environment.

Cons

  • The ability for multiple custom auto responders based on type of client would be nice.
  • Freshdesk has allowed us to increase productivity.
  • Freshdesk increases our ROI and provides added value to our clients and team.
Fewer than 100 per week
Freshdesk it best suited for teams of people who need a management software to track and log tickets or notices for the business. It scales with the business so there is a level that will fit your desired need. I can't think of many scenarios where it wouldn't be helpful.

Comments

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