A live saviour support system
December 20, 2018

A live saviour support system

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Blossom

Overall Satisfaction with Freshdesk

Freshdesk is an intuitive, affordable with lots of great feature customer support software. It is very useful for software companies helping their clients and customers quicker and faster. With great features like : Gathering all the queries of customers at one place, connecting to them. All the conversations can also be recorded easily for future purpose. One can also automate obvious questions and bot will answer the question without involving any human help. Also it can be useful to connect to other teams to solve the issue faster and correctly.

Pros

  • Tracking of all the conversations from multiple channels in single platform.
  • Can use of bot to answer customer queries faster and simpler.
  • Can be used on multiple channels, integration is very easy.
  • Tracking of which tickets are solved and which are pending.

Cons

  • Cannot upload large documents.
  • Handling all the customer queries on same platform and the platform manages all the tickets, handling it one by one without harming another ticket.
  • Customers are happy with the solutions they get faster for their queries.
Freskdesk is the best support system, solving problems, helps connecting and bonding with the customers and gaining their trust. It collects all the tickets and queries of customers across multiple channels on a single platform makes life easier for a company. You can label tickets quickly and accurately, and route them instantly to the right agent for fast resolution. You can track customer posts about your product in social media and respond to issues on these channels. Without getting help from a person Freskdesk bot can help customers too by answering their queries which are stored on Freskdesk common questions.
100 to 500 per week
Freskdesk helps you cover all the platforms, scheduling all the tickets, notifying agents, assets managing, solving customers problems easily and quickly. It covers mostly platform which are being used now a days. It analyses performance and helps to increase performance also.
Freskdesk is very helpful with lots of awesome features and analytics. It will boost your business and solve all the queries of your customers earning their satisfaction. It also tracks if all the tickets are being resolved and which are pending, performance of every agent. Solving all the problems across all the channels you use on same platform makes it easier, you don't have to use multiple admin panels and login to them time to time.

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