Item: Freshdesk
Rating: 10
Author: Gerlando Termini

Overall Satisfaction with Freshdesk

Use Cases and Deployment Scope

Slimstat Analytics is a software to track visitors and user interactions on WordPress-based websites. Freshdesk has been a trusted partner for many years, allowing us to provide a wide range of support services to our customers, while keeping the workflow slim and nimble, by automating some of the tasks required for each new request (automatic replies, assigning tickets to the right agent, etc)

Pros and Cons

Pros

Actions
Scenarios
Integrations

Cons

Pricing
Billing
Integration with Paypal

Return on Investment

Reduced total cost to serve
Faster resolution times
Streamlined workflows

Implementation Rating

Freshdesk makes it easy to start supporting your customers. It provides easy ways to connect your contact form into a full-fledged support system, with automatic replies, automated scenarios, and much more. It provides ways to keep the support experience fun with gamification ideas sprinkled throughout the dashboard, and the possibility to have your customers provide feedback on the quality of the support they received.

Customer Satisfaction

Not familiar

Key Insights

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Likelihood to Recommend

We integrated our online store with Freshdesk, to allow customers to open a ticket whenever there's an issue with their order. This integration has worked flawlessly for more than 8 years now. We've had a couple of incidents where thousands of emails clogged our inbox on Freshdesk, but their support was prompt to address the issue in a timely fashion.

Freshdesk Feature Ratings

Comments

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A very good customer relationship management platform

Software Version