Freshdesk really get's the job done - easily!

We use Freshdesk to handle incoming issues, requests and questions from our customers in a ticketing format.

Freshdesk enables us to handle this traffic with a small team, and at the same time ensuring transperancy on progress and handling status with the customers. Suing Freshdesk features we can automate alot of the handling process and report back on SLA compliancy.

Freshdesk has helped our business to retain customer satisfaction or retention, by freeing up resources from handling customer enquieries over email and messaging platforms - to work strategically and proactively with creating even more value for them. The support need was channeled to Freshdesk, enabling customers to create tickets that could be handled by a dedicated group of resources.