My customer calls buddy!
June 21, 2022

My customer calls buddy!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshdesk Contact Center (Formerly Freshcaller)

Being in sales or customer success, I need to make phone calls daily. Freshcaller is embedded in my CRM - Freshsales which makes it very convenient to make calls, from multiple numbers. It also records the calls if I want to revisit my conversations. It has changed the game for me.
  • Connectivity.
  • Call recording.
  • Ability to use multiple phone numbers.
  • Sometimes the network drops which disrupts calls.
  • Nothing else.
  • Multiple numbers per user.
  • Recording
  • CRM integration.
  • Call logs helps analyse the interactions which each lead - helps space out if need be.
  • Follow ups are simplified due to viewing of past activity.
  • Easy integration helps in saving costs of phone calls.

Do you think Freshdesk Contact Center delivers good value for the price?


Are you happy with Freshdesk Contact Center's feature set?


Did Freshdesk Contact Center live up to sales and marketing promises?


Did implementation of Freshdesk Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Freshdesk Contact Center again?


Calendly, Okta Workflows (Azuqua), Slack
It is very well suited for making cold customer calls and especially when it's connected to a CRM. Here you can see the lead contact information and notes while making the call which makes the conversation very easy. It is also very useful to revise conversations, one can always listen to their conversation if they've missed out on some important detail.

Freshdesk Contact Center Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Not Rated