Freshdesk: Yes or no for call center?
June 23, 2022
Freshdesk: Yes or no for call center?
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk has been a saviour in terms of contact center management and getting the lines live for support. We needed to have a script clear line for our customers to get the maximum out of the support channels and Freshdesk came to the rescue with an out-of-the-box tool and ease of access.
Pros
- Sophisticated design and UI.
- Ease of KT and download access.
- Vast analytics options.
Cons
- Pricing.
- Initial data transfer.
- Support.
- Call center management.
- Agent management.
- Analytics.
- Overall NPA has improved.
- Cost effectiveness due to happy customers.
- Premium usability of a good tool.
After multiple checks and constant research we found Freshdesk is one of the leading product service providers and the best at it too. We used to have PSTIN hard phones which caused a lot of drops and customer discontent. After Freshdesk, it has been a cakewalk. Really happy with it.
Do you think Freshdesk Contact Center delivers good value for the price?
Yes
Are you happy with Freshdesk Contact Center's feature set?
Yes
Did Freshdesk Contact Center live up to sales and marketing promises?
Yes
Did implementation of Freshdesk Contact Center go as expected?
Yes
Would you buy Freshdesk Contact Center again?
Yes
Comments
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