Freshdesk is Fresh
June 22, 2022
Freshdesk is Fresh
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshdesk Contact Center (Formerly Freshcaller)
When we first started using Freshdesk Contact Center, we had a need for a new system that would make it easier for parents to contact our admin. This was at first a trial run, but quickly became a much-needed software that has been fully integrated into our school. This software allows more callers to reach us without the hassle and has helped us reduce the number of parent complaints of not being able to be connected with one of our HR employees.
- Routes parent request directly to our admin department
- Allows you to set up chats
- Allows you to measure how well you are doing
- One thing that I would say is scrap the chatbot, nobody wants to talk to a bot.
- Better explain how to setup the WhatsApp integration
- Freshdesk's' Support desk
- Fresh chat
- Freshdesk contact center
- Less parent complaints
- Faster call connections to the right people
- Self-service options
We selected Freshdesk Contact Center because it proved to be easier to use not only for us but for the parents who call our school as well. Our parent complaints of not being able to reach our admin department have significantly decreased. I think Freshdesk Contact Center stacks up against Cisco in that the ease of use is better and the price is more efficient.
Do you think Freshdesk Contact Center delivers good value for the price?
Yes
Are you happy with Freshdesk Contact Center's feature set?
Yes
Did Freshdesk Contact Center live up to sales and marketing promises?
Yes
Did implementation of Freshdesk Contact Center go as expected?
Yes
Would you buy Freshdesk Contact Center again?
Yes