Freshservice’s Refreshing ITSM Toolset
November 10, 2019
Freshservice’s Refreshing ITSM Toolset
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice is being used as a ticketing and ITSM tool for IT. Other departments in the organization are using it for workflow service request tracking.
- Clean and intuitive UI.
- Tons of customization based on need and workflow.
- None to date. Freshservice continues to release new functionality and features based on user requests.
- Positive impacts are having a modern toolset to support the organization using an ITSM ITIL framework.
- The ability to use a tool that has so many features at a relatively reasonable cost. Also, FreshService has been extremely helpful in our implementation and making customizations for our needs on the fly.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes