Freshservice’s Refreshing ITSM Toolset
November 10, 2019

Freshservice’s Refreshing ITSM Toolset

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

Freshservice is being used as a ticketing and ITSM tool for IT. Other departments in the organization are using it for workflow service request tracking.
  • Clean and intuitive UI.
  • Tons of customization based on need and workflow.
  • None to date. Freshservice continues to release new functionality and features based on user requests.
  • Positive impacts are having a modern toolset to support the organization using an ITSM ITIL framework.
  • The ability to use a tool that has so many features at a relatively reasonable cost. Also, FreshService has been extremely helpful in our implementation and making customizations for our needs on the fly.
Support has always been responsive and been able to answer questions.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

It is well suited for ITSM/ITIL based service requests and incident/problem management. Also as a standard, traditional ticketing system.

Freshservice Feature Ratings

Organize and prioritize service tickets
8
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
9
Subscription-based notifications
10
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
Configuration mangement
8
Asset management dashboard
8
Policy and contract enforcement
Not Rated
Change requests repository
9
Change calendar
Not Rated
Service-level management
9