Freshservice Review
October 16, 2019

Freshservice Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

Freshservice is great software to manage my assets and make internal requests. All of us here are using Freshservice. This tool also allows us to build integration with other services through custom apps. In general, the Freshservice SDK is complete, as well and it is very easy to work with.
  • Easy to use.
  • Complete SDK.
  • Free API.
  • Assets manager.
  • Tickets manager.
  • API is incomplete.
  • Help us with internal requests.
  • Help us with customers ' support.
  • Help us with assets.
It is very easy to keep in touch with Freshworks.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

This tool is appropriate if you are looking for software for managing your assets and tickets. Also, it is very good when you need to build something new.

Freshservice Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
10