Fantastic Bundle for you IT help desk
July 22, 2023
Fantastic Bundle for you IT help desk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use fresh service as a help desk ticketing system. When users have any IT requirements/ technical issues they send an email which comes through to fresh service. We also upload ‘how to’ manuals, so users may be able to resolve their issue by going through theses Manuals and not need to raise a ticket. We are also looking into the asset section and once we have completely looked into this, we will compare it with our current asset register and may move to fresh service.
We also use it for contracts notifications, so it will send us emails before a contract is due to expire.
We also use it for contracts notifications, so it will send us emails before a contract is due to expire.
- Runs smooth
- Excellent support
- Software has a lot of features, it really depends on the user what features they want to implement.
- I’m not sure if in the asset section you can see/ add visuals of assets.
- So for example when adding a pc, there should be an icon of a pc so you know even by browsing through, that item is a pc.
- Clearly shows the status of tickets, ensuring SLA are met
It’s the several features in one platform.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes