Tried to review honestly
July 22, 2023
Tried to review honestly
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We are using freshservice as our ticketing tool and also managing Purchase order, asset management and tools for HR Onboarding, offboarding and different service requests. I find this product very good had capabilities of lot of things, also it integrates with most of the well known applications. However if a talk about particularly managing forms based services like employee onboarding, offboarding, it is not as expected. Some of the basic functionalites they lack in form based services. Support team is also good, but they can do much better i believe.
- Ticketing tool is good
- Asset Management
- Support
- Should add bulk upload there for service requests. also dynamic field should support bulk uploading
- Text field type could be customized and controllable, like if want specific field should add only 10 characters or only alpha numeric characters. where needed we can implement text field data from other text field
- Agent productivity can be measured via freshservice
we are using both products both has different purposes...
Do you think Freshservice delivers good value for the price?
Not sure
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes