Freshteam and Freshworks: Be Warned about Downgrading
March 12, 2025
Freshteam and Freshworks: Be Warned about Downgrading

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshteam
After our experience with Freshteam/Freshworks, we would not recommend upgrading to any premium level of Freshteam. If you ever want to downgrade back to the free version, they force you to manually delete all premium add ons (e.g., all job postings, custom time off policies, etc.). We requested to downgrade, but each downgrade request was denied since we were unable to figure out how to delete the custom time off policies. We were unwillingly charged because of this. We sent many customer service requests and emails, and the tickets were either closed without being resolved, or we were told that the issue was being sent to a different team. I feel like this is a scam, and it seems like it violates many consumer rights.
Pros
- Charging us without consent
- Refusing to downgrade us
- Refusing to help with the issue that they were using as an excuse to continue charging us without consent
- Thousands of dollars of negative impact - please be warned
Do you think Freshteam delivers good value for the price?
No
Are you happy with Freshteam's feature set?
No
Did Freshteam live up to sales and marketing promises?
No
Did implementation of Freshteam go as expected?
No
Would you buy Freshteam again?
No
Comments
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