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A Billing Solution Intended for the Public Sector.
April 22, 2022

A Billing Solution Intended for the Public Sector.

Patrick Conners | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • CUBIC

Overall Satisfaction with FREY Municipal Software

Our organization uses and promotes the use of Frey Municipal Software and its CUBIC service package for municipal and utility billing. It is a comprehensive billing solution created for municipal use. The platform is very easy to use and enhances our organizational capabilities when it comes to customer (resident) management.
  • Utility Billing.
  • Invoicing
  • Customer Management.
  • Training and Technical Support.
  • Automation/ Time Management.
  • Data Entry Enhancements.
  • Product integration with third party apps/vendors.
  • Consolidation of client/customer accounts.
  • Comprehensive Billing Solution.
  • Customer Management.
  • Training offered by the vendor (in-person and web based).
  • Customer Service.
  • Time Management (very efficient solution for utility/municipal billing).
  • Frey's customer service and training offerings keep our staff sharp.
  • Customer capture and annual revenues have increased year over year since Frey's adoption.
We evaluated software solutions such as MuniBilling and Utility Billing but were impressed with the comprehensive billing solution and customer service offered by Frey through its CUBIC package.

Do you think FREY Municipal Software delivers good value for the price?

Yes

Are you happy with FREY Municipal Software's feature set?

Yes

Did FREY Municipal Software live up to sales and marketing promises?

Yes

Did implementation of FREY Municipal Software go as expected?

Yes

Would you buy FREY Municipal Software again?

Yes

If you are a municipality/municipal authority this is a great solution for billing your residents/customers. This software was developed specifically for the Public Sector. For our organization, the integration of this software solution was pretty seamless. The offerings provided by Frey Municipal Software (CUBIC) are likely best suited for a larger municipality (2,500 pop. and above). You will need appropriately trained staff to implement and use it.