Item: Front
Rating: 10
Author: Verified User

Overall Satisfaction with Front

Pros and Cons

Pros

Front makes it easy to collaborate on emails with internal comments and assignments, so teams can work together without messy forwarding or CC’ing.
Its tagging and workflow automation features help us categorize and prioritize incoming messages efficiently.
We also appreciate the analytics, which give us visibility into response times and team performance.

Cons

Search functionality can be limited—finding older messages or specific threads isn't always intuitive.
Mobile app feels less robust than the desktop version, especially for managing workflows.
Some integrations require workarounds or don’t offer full functionality compared to native tools.

Return on Investment

Reduced customer response times by over 30%, helping us improve satisfaction and retention.
Freed up team capacity by automating routine message routing and follow-ups.
Improved accountability and transparency across teams, cutting down on duplicate work and missed emails.
Enabled faster onboarding of new team members with centralized communication history and shared workflows.

It solves a real communication challenge in a clean, collaborative way. It keeps our team aligned, speeds up our response times, and scales well as we grow. It’s not just an email tool—it’s a productivity boost that touches customer experience, internal ops, and team accountability all at once. Wouldn't use any other tool.

Key Insights

Do you think Front delivers good value for the price?

Yes

Are you happy with Front's feature set?

Yes

Did Front live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Front go as expected?

I wasn't involved with the implementation phase

Would you buy Front again?

Yes

Other Software Used

Slack, Google Meet, Salesforce CMS

Likelihood to Recommend

Managing high volumes of customer service inquiries across multiple shared inboxes, where visibility and accountability are crucial and collaborating on complex client issues where multiple team members need to contribute to a single conversation thread without confusing the recipient.

Front Feature Ratings

Comments

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Front Brings Structure and Speed to Our Customer Communication