Item: Fullstory
Rating: 10
Author: Verified User

Overall Satisfaction with Fullstory

Use Cases and Deployment Scope

We use Fullstory in our organization to identify pain points our customers are having, technical problems within the platform, and to track custom events like clicks and page views. The most helpful feature we utilize is the session replay where we can replay individual user interactions to see how they navigate our website, and then we can make suggestions to our engineering teams

Pros and Cons

Pros

Session Replay
Error tracking
User insights

Cons

sometimes users are hard-to-find
some sessions don't get recorded
live viewing doesnt always work for me

Return on Investment

It has allowed our product and engineering teams to QUICKLY identify bugs
Improved user experience when we can fix their issue in a short amouint of time
Helpful to see how customers are reacting to our new onboarding product tours through A/B testing

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Other Software Used

ClickUp, Shortcut, Looker, Salesforce Sales Cloud

Likelihood to Recommend

Fullstory is well suited for any tech platform that wants insights into how their users are using the website. Sharing a fullstory link via integrations or through URL links makes it easier for our product and engineering teams to identify common issues and implement solutions more quickly. It is not suitable for org's that handle highly sensitive customer information unless there are strict controls within the organization.

Fullstory Feature Ratings

Comments

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FullStory helps us understand our user behaviors and identify bugs!