Item: Fuze
Rating: 7
Author: Laurel Lines

Support Rating

They have been hard to work with in an efficient manner to resolve issues that could have been handled within under 10 min but it ended up taking more than 2 days.

The training manuals were not hard to read and understand. We were able to train everyone fairly easily. Some of the steps however did require us to make our own training with screen shots to clearly explain what needed to be done to get managers up on the right tools.

Use Cases and Deployment Scope

The whole organization uses it. It's the lifeblood of your company. It helps make it possible to place and receive calls, but it does so much more than that. It’s a tool for communicating, building relationships, serving customers, and improving productivity.

Pros and Cons

Fuze has simplified our management of our phone system and agents with all data in one location.
Fuze has created prefabricated analytics for reports.

In the beginning we had a hard time getting the proper support when things weren't working. Our cases were not taken seriously and it took days to get things resolved.
There are no summary pages for the call flows or menu flows to show a big picture view of the data.

Likelihood to Recommend

Their new Fuze data page is much more user-friendly and live.

Fuze Review from Manager's Perspective

Modules Used

Overall Satisfaction with Fuze

Support Rating

Implementation Rating

Use Cases and Deployment Scope

Pros and Cons

Likelihood to Recommend

Fuze Feature Ratings