Fuze Implementation Recommendations
It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
Starting at $15 per month
View PricingOverview
What is Fuze?
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
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Popular Features
- Mobile app for iOS (94)8.181%
- Answering rules (99)7.171%
- Message alerts (93)6.565%
- Directory of employee names (107)5.858%
Reviewer Pros & Cons
Pricing
US Outbound
$0.02
Cloud
Per Minute
Fuze Meetings
$15
Cloud
Per User/Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.fuze.com/fuze-plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Demos
Fuze YOUnified Communications HD
YouTube
New Sansa Fuze Demo
YouTube
HTC Fuze Invisible Shield Application Demo (part 1)
YouTube
Demo of World War 2 No 36 Mills bomb training grenade (Safe and Inert !) & genuine inert DRILL fuze!
YouTube
Fuze Desktop Demo Video 4.8 Final
YouTube
Demo - Liquid Nails Fuze*it All Surface
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Fuze?
Fuze is a global cloud communications and collaboration software platform for the enterprise. The platform is designed to enable seamless transition between calling, meeting, chatting, content sharing, and collaboration on any device. The vendor’s value proposition is that Fuze empowers the digital workforce anytime, anywhere, and across any device.
Headquartered in Boston, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Copenhagen, and Sydney.
Fuze Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Fuze Videos
The reimagined Fuze user experience takes Unified Communications to the next level by blending voice, video, and chat across a single interface designed to enable the business user as well as the IT administrator - all while maintaining the same enterprise-grade platform ensur...
Show More Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between calling, meeting, chatting, and sharing. Fuze empowers the digital workforce a...
Show More Fuze Integrations
Fuze Competitors
- RingEX
- Mitel MiCollab
- Dialpad Ai Voice
- Slack
- 8x8 Work
- MiCloud Connect
- Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
- Microsoft Skype For Business
- Cisco
Fuze Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global - NA, EMEA, APAC |
| Supported Languages | English, Spanish, French, German |
Fuze Downloadables
- IT leaders are accustomed to accepting the upfront risks that come with implementing new standards, processes, and technologies. Yet 76 percent of CIOs say that adoption is critical to the success of the new technology. Learn how to best serve employee needs when introducing a Unified Communication as a Service (UCaaS) solution, and how to drive widespread adoption.
- The role of today’s CIO has never been more challenging. Operational responsibilities, budget pressures, customer expectations, and the demands of the business are creating a unique landscape for the CIO to navigate. This new study of 292 CIOs sheds light on current challenges to maneuver along with key strategies and initiatives forward-looking CIOs are planning to push through in 2017.
- Effective unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple channels, and on different devices, anywhere you need it. Learn all the basics and best practices of unified communications.
- Fuze Game Changers
Frequently Asked Questions
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
Fuze starts at $15.
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.1.
The most common users of Fuze are from Mid-sized Companies (51-1,000 employees).
Fuze Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 8% |
| Mid-Size Companies (51-500 employees) | 27% |
| Enterprises (more than 500 employees) | 65% |
Comparisons
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Reviews and Ratings
(199)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Fuze is widely used as a Unified Communications platform, offering voice, video, and text collaboration for offices and mobile users. Its cloud architecture and intelligent design ensure business continuity, even in the event of a primary circuit outage. With Fuze, organizations can address the distributed nature of their workforce by providing voice, call center, instant messaging, and teleconferencing capabilities throughout the organization. Users rely on Fuze as their primary means of communication, enabling 24/7/365 connectivity among employees in corporate offices, satellite offices, and work-from-home setups. During the Covid shutdown, Fuze proved invaluable as it replaced outdated phone systems and allowed employees to take their phones home and use them seamlessly as if they were in the office. Fuze's variety of features and capabilities meet the high expectations of users who have experienced more advanced systems in the past. It serves as a single communications platform across multiple locations and divisions within an organization, meeting the diverse needs of various divisions around the globe. Whether it's for collaboration, messaging, calling or replacing traditional phone systems, Fuze offers ease and convenience while addressing critical business issues such as managing multiple phone systems, supplier accounts, invoices, and call support problems. With its streamlined unified communications experience, Fuze has helped reduce telephony and conferencing costs while simplifying internal communications infrastructure. From remote meetings to contact center solutions and sales departments' communication needs, Fuze provides a reliable platform that improves productivity and builds stronger relationships with customers. Users appreciate how it integrates seamlessly with different devices like desk phones, computers, and mobile devices, streamlining communication processes and saving valuable time.
In summary, Fuze offers a wide range of use cases including voice calling, video conferencing, instant messaging for collaboration purposes within an organization or between offices and mobile users. It solves critical business problems by providing reliable connectivity among employees regardless of their location or setup. With its variety of features and capabilities, Fuze meets the high expectations of users who have experienced more advanced systems in the past. It simplifies internal communications infrastructure, reduces costs, and improves productivity by providing a streamlined unified communications experience. From contact center solutions to sales departments' communication needs, Fuze proves to be an invaluable tool that enhances collaboration and strengthens relationships with customers.
These recommendations reflect users' positive experiences with Fuze, highlighting its effectiveness in improving collaboration across multiple platforms. Users highly recommend Fuze for its ease of use and navigation, as well as its ability to enhance web conferencing experiences, especially with the webinar function. They suggest ensuring a steady internet connection with sufficient bandwidth and comparing Fuze with other options before making a decision. Users also advise thoroughly testing the setup and considering other customers' experiences before fully committing to Fuze. Additionally, they recommend checking if Fuze can integrate with the CRM system and suggest having a backup plan for connecting with clients. Some users mention the need for improvements in contact center reporting and call quality, as well as better technical support. They also recommend working closely with Fuze for call tree preparation and phone routing. Overall, users find Fuze to be a reliable, cost-effective solution for lightweight audio/video conferencing and collaboration.
Attribute Ratings
Reviews
(1-25 of 116)Companies can't remove reviews or game the system. Here's why
February 28, 2024
Fuze Implementation Recommendations
It is used across our entire global organization from Corp Offices, Warehouses and most recently added to our Retail Locations.
April 19, 2023
Fuze - a one stop solution for micro management teams
We use it along with our customer processing and support team to answer every segmented queries as well as sending out personalized messaging content to every user we have ever reached out to . The calling feature is something which we have also enabled for our internal communications because of its seamless and easier intergrations
June 15, 2022
If you want a phone then Fuze is not the answer
Fuze is being used by the whole organization. After we merged with WeddingWire we got stuck using it because it was cheaper. It addresses the use of a phone system for contact center users and regular users. It gave our sales team SMS capability so they can text sales leads and current customers.
February 17, 2022
A great product
Fuze is being used by the whole company. We tried to eliminate the use of hard phones and started asking users to use softphones.
November 25, 2021
Fuze VoIP
We selected Fuze to replace our old telecom infrastructure with their hosted Cloud VoIP solution for all our North America locations. The Fuze service was used in parallel with Polycom handsets, softphones, and mobile app. We also integrated Fuze calling with our Salesforce.com implementation. We did not use the Fuze IM feature and continued to use MS Teams for collaboration.
November 22, 2021
Fuze works
Fuze was used in our organization to quickly allow us to call using our landline and our computer. It was also used to check voicemail and keep recordings of our conversations.
October 28, 2021
Reliable with extensive capabilites
It is being used in our corporate office, a satellite office, and a work from home office. We selected it to replace an outdated Centrex system that we did not have the ability to maintain or support. One unanticipated benefit was that when we were shut down during Covid employees could take their phones home and use them as if they were in the office.
October 27, 2021
FUZE - 2 Years Later
We use Fuze company-wide. Desk phones, mobile app, desktop app, and Outlook add-in are all in use by various people. What parts of Fuze are used depends largely on the person's role in the organization. We needed a modern (cloud) UCaaS solution and Fuze does a great job of unifying voice, messaging, and meetings into one single platform.
October 19, 2021
The Fuze Experience thus far
Currently, we use Fuze as our UCaaS system for the entire company. We currently operate out of about 35 locations across the country including offices in Canada. We are about to roll out the CCaaS product for one division to help with dispatch operations. We also use it as it integrates well with Microsoft TEAMS.
October 15, 2021
Fuze: Effective and feature-rich VoIP
Fuze is our primary VoIP platform and is used across our business in 3 main countries: the UK, USA, and Australia. It provides its service for our sales teams that are calling worldwide and our internal teams that do so for commercial and internal collaboration purposes. Fuze solves the inherent need for sales communication that is simple to use and consistent in nature whilst also providing value-add collaboration to our back-office functions.
October 15, 2021
Good experience with Fuze
[Fuze is being used] across the whole organization, mainly in sales as the back office tends to be using Fuze more often now. It provides a platform for all of our sales staff to communicate effectively with candidates and clients across the business. [Fuze] also allows the use of meetings and instant messaging. We utilize call monitoring for effective coaching when managers want to do this with new starters in the company.
October 08, 2021
Read EVERY Order or MSA with a magnifying glass - Buyer Beware
Score 1 out of 10
Vetted Review
Verified User
Fuse is used as our primary telephony company. We mostly use it for on-site phones and our users also use the mobile app, also a small contact center.
September 03, 2021
Enjoying Fuze
Fuze is used for quick communications through the message feature and calling anyone with ease (no need to look up or memorize phone numbers!!). You can search previous conversations, send pictures/screenshots, or share screens in real-time. You can also see if a colleague is available at a glance.
September 03, 2021
One Cloud for all Geos
Fuze is our corporate phone system for homes and users assigned to an office. It is used by our offices in all three major regions to support our sales, customers, and internal communications. We also use their Call Center application.
August 30, 2021
Team connected and stay informed with Fuze
Organization level cloud communication / messaging / conference / meetings. Fuze has a superior quality audio and video platform which makes it much easier for a continuous undisturbed meeting session. Messages are also relayed to the team members in real-time like WhatsApp. Fuze is very user-friendly and has One Unified Platform for All Your Communications and Collaborations within the organization.
Fuze is being used across the organization by certain departments only that need to keep on frequent communications and meetings. This has solved the issue of removing hard phones and bringing them home or wherever the users are, using their mobile app or softphone on their Laptops.
August 23, 2021
Sometimes ConFuzed
We use Fuze throughout the whole company. Mainly used for chatting back and forth with other staff and departments. Very necessary while working remotely. We also use Fuze to make inter-office calls.
August 16, 2021
Fuze and Me
We recently migrated away from the Fuze platform. It had originally been our contact center, collaboration, and telephony stack all in one.
August 12, 2021
One Unified Communications Platform to rule them all!
We have adopted Fuze as our unified communications platform across the enterprise. Each employee utilizes Fuze for voice communications, video conferencing, virtual meetings, and collaboration. With each employee having a direct dial number, applications on their laptop and their mobile device they are able to stay engaged with clients and coworkers regardless of their physical location. This allowed our business to seamlessly transition to a work from anywhere environment.
It is being used as our phone service provider and fax solution across most of our divisions. It gives us the mobility of cell phone to easily set up and deploy phones to anyone across the us. While giving us efax solution for certain regions that still need it.
July 30, 2021
Best Product this Century
Our whole organization uses Fuze. We have in-office personnel and work from home. If we have an issue, they provide 3 different options to make and get phone calls. We have used all 3. When the pandemic hit in 2020, we had everyone working from home in 1 day. It was amazing, and all due to the fact that we are using Fuze. Their products are super easy to install, order, and change.
July 28, 2021
It’s okay until you have an issue or try to leave
We first started using it as our phone system and for our call center. We had the collaboration and messaging set up as well, but barely used [them]. Their help desk was pretty good at first, but they got rid of their support to email in an issue and then you had to call in. So submitting a ticket with a screenshot was no longer possible. Extra steps in troubleshooting and took longer because you had to wait to get hold of an agent and then explain what was wrong to them. Their help desk only answered one of my questions in the 2+ years we were with them. We eventually moved on from their call center application as it didn’t meet our needs. They upped the cost on us shortly after and it became cost prohibitive to stay with them. We notified them of this well before the contract end date. When they billed us again the following month we protested and it almost came to legal action with what they claimed was an early termination fee. I enjoyed them for a bit, but with them acting the way they did at the end I can’t recommend them.
July 28, 2021
Fuze is very user friendly and visually appealing! Works well for our customer support agents.
It's being used across the whole corporation, but I mainly use it in my department. It is mainly used to asked questions and get answers quickly.
July 28, 2021
8/10 Review
Fuze is used throughout our company in all departments. We use this to help our team members quickly while they are helping customers and we use it to communicate with other departments.
July 20, 2021
Don't be scared to light this Fuze!
We're currently using it as the executive or corporate phone system to replace our old Avaya PBX system. We've had it set up to also be able to communicate with our contact center side that uses a different system, so calls can be transferred over to that system as well.