Fuze - your collaborative, cloud-based telephony solution!
February 22, 2021

Fuze - your collaborative, cloud-based telephony solution!

Mike Medrano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Contact Center

Overall Satisfaction with Fuze

Fuze is used in one of our programs which is customer contact support for our Australian clientele. With our previous telephony/VoIP solution, the account or program manager and program team lead never missed a day without sending an escalation email to me, complaining about the connection and voice quality that the majority of their customer support agents' experiences are very bad. That is where Fuze comes into action, and since then I never get an escalation email from the managers but only positive and great feedback with Fuze.
  • Voice quality.
  • Call clarity.
  • Bandwidth-connectivity independent.
  • Main App Interface - be more user-friendly.
Since it is Cloud PBX, implementation of the tool/solution is very quick and easy.
Fuze works well in any type of operations, it works great in call center or contact center environment, especially their call recordings. It's very clear and audible.

Fuze Feature Ratings

Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Audio conferencing
Mobile app for iOS
Mobile app for Android