Fly High Fuze
Updated February 26, 2021
Fly High Fuze
Score 9 out of 10
Overall Satisfaction with Fuze
We have been using Fuze for almost 3 years now across all of our Technicolor US region & EU regions. There are regularity issues in the APAC region especially in India & China where Fuze wasn't able to provide their solution for telephony until now.
- Fuze is really coming up with a new unified collaboration features & upgrading it to benefit to clients. Such as softphone services for both desktop, web & for the phones.
- The Fuze project team is good enough to analyze the customer's requirement & come up with a very positive deployment approach. Delivery of hardware phones & timeline is up to mark from fuze.
- Fuze support seems to be very impressive nowadays.
- Fuze could still improve on the support side. Need to engage with our Site IT teams to discuss the Fuze issues if the site is really facing. The Fuze support team needs to understand the concern about the issues. At least once in a quarter fuze need to conduct a survey on site level to improve the service quality if anything change is required from our local IT on the Fuze solution.
Fuze needs to improve on providing the SLA for porting the no. in various countries. Need to improve on the hardware (IP Phones/Conference phones) delivery timelines across other countries.
We wanted to replace the legacy PBX systems across all US regions & we found Fuze is really interesting because of the cloud-based subscription-based model solution. We wanted to bring some change to our user to upgrade it to the next level & we found Fuze is very innovative with the solution.
Fuze solution is well suited for all our technicolor sites in US region. Fuze has yet to come back with a resolution & need to identify a suitable solution for India & China. Fuze really needs to do some groundwork here. Fuze needs to be extra careful when assigning the DID's or porting the no's, we had some serious issues on the Burbank site & all our outgoing calls were barred due to this issue.
Fuze Feature Ratings
Evaluating Fuze and Competitors
Yes - It's up to our BU's to decide on this & in some part, we deployed teams telephony.
Online training was exceptional which covers everything including screenshots of how to use softphone services.
It's quite easy for some basic configurations like softphones & deskphones.
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
For our spain site we wanted to set up a call center agent. I had opened a ticket in the fuze community for the same task & within a day that ticket was assigned to fuze support & the support person was really helped me in order to set up this process very easily in one shot & it was successful
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Lots to learn