Fly High Fuze
Updated February 26, 2021
Fly High Fuze
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Messaging
Overall Satisfaction with Fuze
We have been using Fuze for almost 3 years now across all of our Technicolor US region & EU regions. There are regularity issues in the APAC region especially in India & China where Fuze wasn't able to provide their solution for telephony until now.
- Fuze is really coming up with a new unified collaboration features & upgrading it to benefit to clients. Such as softphone services for both desktop, web & for the phones.
- The Fuze project team is good enough to analyze the customer's requirement & come up with a very positive deployment approach. Delivery of hardware phones & timeline is up to mark from fuze.
- Fuze support seems to be very impressive nowadays.
- Fuze could still improve on the support side. Need to engage with our Site IT teams to discuss the Fuze issues if the site is really facing. The Fuze support team needs to understand the concern about the issues. At least once in a quarter fuze need to conduct a survey on site level to improve the service quality if anything change is required from our local IT on the Fuze solution.
We wanted to replace the legacy PBX systems across all US regions & we found Fuze is really interesting because of the cloud-based subscription-based model solution. We wanted to bring some change to our user to upgrade it to the next level & we found Fuze is very innovative with the solution.
Fuze Feature Ratings
Using Fuze
- User freindly
- Softphone
- Cloud PBX
- Cost model
- Teams Integration
Do you think Fuze delivers good value for the price?
Yes
Are you happy with Fuze's feature set?
Yes
Did Fuze live up to sales and marketing promises?
Yes
Did implementation of Fuze go as expected?
Yes
Would you buy Fuze again?
Yes
Evaluating Fuze and Competitors
Yes - It's up to our BU's to decide on this & in some part, we deployed teams telephony.
- Price
- Product Usability
Fuze license cost.
It depends on the fuze cost model for future plans.
- helps in making comparison between different business units in terms of profitability and asset utilization.
- Fuze desk phones which doesn't support teams.
Fuze Implementation
- Implemented in-house
Change management was minimal
- Deskphone reboot issues.
Fuze Training
- Online training
- in-person training
Yes with the training document for softphone use.
Configuring Fuze
Nothing as such.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing as such.
Fuze Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I think so.
For our spain site we wanted to set up a call center agent. I had opened a ticket in the fuze community for the same task & within a day that ticket was assigned to fuze support & the support person was really helped me in order to set up this process very easily in one shot & it was successful
Using Fuze
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- Softphone
- Cleaning fuze inventory
Fuze Reliability
Integrating Fuze
- outlook
- Single Signon
We would like to see team's integration with fuze.
Relationship with Fuze
This will be done through from our sourcing team.
The better pricing structure for hardware devices & fuze license cost
Upgrading Fuze
- We are using fuze solution in our global locations recently we benefited moving into aws.
- Nothing as such