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Gainsight.CSM pole-position
May 21, 2015

Gainsight.CSM pole-position

Horia Pitulescu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Gainsight may be used to formalize the customer success management (CSM) practice.
  • CTA's and workflow is much appreciated functionality.
  • Customer 360 views and dashboards.
  • CSM practitioner tracking
  • Change management of business rules.
  • More customization options on scorecards and dashboards
  • ROI and IFR measures have not been finalized
51 to 100 people
How large of an implementation of Gainsight and how many Gainsight Administrators will be deployed globally?

Gainsight CS Feature Ratings

8.5
Product usage
9
Help desk / support tickets
8
9.1
NPS surveys
10
Sponsor tracking
9
Customer profiles
8
Automated workflow
9
Internal collaboration
10
Customer health scoring
10
Customer segmentation
8
8.5
Customer health trends
9
Engagement analytics
9
Revenue forecasting
8
Dashboards
8
8.0
Role-based user permissions
8
8.5
API
8
Integration with Salesforce.com
9
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated