Leading the Customer Success Technology & Practice Shift
May 22, 2015
Leading the Customer Success Technology & Practice Shift
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used for account management and customer success management (CSM) across both corporation and enterprise buckets.
- Provides us a view of our customer data in both quantitative and qualitative ways
- Allow us to grow customer lifetime value
- Transforms us into a proactive team touching our customers at scale (1-to-many)
- Some gaps in product feature/function; However, is expected given it's a young company and younger space
- We are growing customer lifetime value
- We are much more efficient across customer tiers & much more effective across each individual AM/CSM
- Bluenose Analytics
Still too soon to say; Gainsight's strong VC support, thought leadership and CSM community [were] major decision factors.
26 to 50 people