Overall Satisfaction with Gainsight
Gainsight is currently used by our CSM team to manage account CTAs, to get insight on contract and feature usage, as well as to prep for customer meetings. Using Gainisight has allowed CSMs to gain access to data which was previously held in three different systems. Our consultant team also have started working with Gainsight to monitor the onboarding of new customers. We are also exploring new avenues of use with our marketing team.
- Allows you to gain new insight into customer behaviours and patterns to help identify healthy accounts vs. accounts at risk.
- Allows you to combine data from multiple data sources and presents this in one place which makes it easy for CSMs to prepare for customer meetings.
- Through the use of Gainsight's rules engine, you can monitor all your customers on a regular basis automatically. In other words, you have a tool / rule which combs through the data for you.
- Gainsight does not help analyse the data, but rather helps to present it. There could be some improvements made on the analytics side - as any analytics will require input / logic from the end user.
- Gainsight has helped our customers achieve their business outcomes - by monitoring the on-boarding process can we see which customers are struggling early and therefore take timely remedial action.
- Gainsight has reduced the time it takes for our CSMs to prep for customer meetings by accessing all data in one place - on the Customer 360 view.
- Preact
Preact failed our security review and was therefore not shortlisted.
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