Gainsight is a great product and a great company!
October 05, 2015
Gainsight is a great product and a great company!
Score 10 out of 10
Vetted Review
Verified User
Software Version
4.32.4
Modules Used
- All
Overall Satisfaction with Gainsight
We currently use it to help manage the customer lifecycle for all of our customers. Currently we use it across the customer success organization but are looking to give others access to continue to drive value from the product for our organization. The primary business problem it addresses is scaling the customer success team as the company and the customer base grows.
- Aggregate data; it's easy to ignore this point, but for a small but swiftly growing company, it is very easy to begin to clutter and customize an SFDC instance to try to meet everyone's needs and asks. Gainsight removes this temptation and allows us to pull the date from where it lives and consume it via the slick Gainsight UI.
- Automation; the biggest add here is automating the frequency of customer interaction so that we as an organization can ensure consistency in approach and touch regardless of any variation in individual strengths amongst our team members.
- Reports 2.0; we're just scratching the surface here, but this utility picks up where SFDC reports end and fills in a lot of gaps that we've struggled with in leveraging the available date into meaningful reports and dashboards.
- None - with a little guidance, the tool is very straightforward to set up and administer. Furthermore, our users love it.
- Increased efficiency
- More consistent customer interaction and experience
- Greater visibility and insight into customer health
We didn't formally evaluate any other products in this space, and we absolutely have no remorse about our choice.
6 to 10 people