Proactive success with Gainsight
June 14, 2016

Proactive success with Gainsight

Amy Niemann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Coordinate data and customer info from many varied places into an easy to use platform, see transparent health of all customers in one place, and proactively and strategically work with customers for their success are three good reasons why Gainsight is a win.

Pros

  • Transparency for the whole company
  • Efficient aggregation of information
  • Meaningful management of customer success

Cons

  • Unique business structures can prove to be challenging but the Gainsight team is right there to help you
  • Continued improvements are important, it is not a set it once and leave it
  • Proactive help = happy customers
6 to 10 people
Gainsight helps create a rich history of your customer's journey, marking important milestones that are important to remember.

Gainsight CS Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.7
NPS surveys
10
Sponsor tracking
9
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
9
8.0
Customer health trends
8
Engagement analytics
8
Revenue forecasting
8
Dashboards
8
10.0
Role-based user permissions
10
9.0
API
10
Integration with Salesforce.com
10
Integration with Marketo
8
Integration with Eloqua
8

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