Foundation To Customer Success
June 14, 2016
Foundation To Customer Success
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Our Customer Success Group uses Gainsight to support the day to day of our CSMs and automate our 1:many approach of driving adoption. Other departments have visibility into Gainsight activities.
Gainsight primarily solves the problems of prioritizing accounts, creating a health score, creating triggers and predicting churn.
Gainsight primarily solves the problems of prioritizing accounts, creating a health score, creating triggers and predicting churn.
- A health score using various data sources.
- Calls to Action when there are problems with accounts.
- One-to-many email service.
- Cross object reporting
- Some UI issues
- Overall reduction in churn
26 to 50 people