Gainsight - Game Changer
July 15, 2016
Gainsight - Game Changer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is used by our account management team currently, but other departments have a lot of interest in adopting it as well. The solution has been a game changer in how we manage our client accounts, by providing visibility of important data points to the team. The Gainsight team has been excellent at providing thought leadership in customer success and helping us revolutionize both our mindset and process. They continue to make us look further, think deeper, with the goal of being more successful at partnering with our clients.
- Gainsight is the leading voice in customer success. They facilitate and nurture the community discussion on everything customer success.
- Gainsight's deployment team was incredible in educating and guiding us in the implementation process, when our understanding was very fuzzy about how we wanted to manage our clients. Through working with them, we gained a great deal of insight, and things came into focus. They are still doing it today, providing new ideas on how we enhance our customer success practice.
- Gainsight listens to its customer community, taking input from users and incorporating their ideas into product development.
- Gainsight's dashboard needs improvement. It's limited and not intuitive enough.
- Roll-up reporting also needs enhancement.
- While I cannot speak on specific ROI, Gainsight has been a great tool for us. It is well received by our users and business leaders. Our leadership team is very interested in making it available to other business units. The only reason why we haven't done that is because of the condition of our internal database still being worked on.
51 to 100 people