A better sight at GainSight !!
July 13, 2016
A better sight at GainSight !!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight was something a few of us in the team decided to try out and see what would work best with out team and how soon could we infuse it . The problems we wanted addressed were to make our Customer Success and Sales departments more efficient, and to help reduce our high retention rate by keeping track of all the nitty gritty when it came to a customer. We also wanted it to help us assemble data that we use in our daily work with customers and point out whether they are utilizing the platform fully or not and where they could get more value for their investment in Practo.
- Customer health score cards are nice and easy to track
- NPS surveys
- Task and call-to-action analysis acts as a reminder and helps intervene in the life cycle of a customer
- There isn't a quick save feature for most commonly used filters
- Some of the usability can certainly be improved
- Hard to implement if you don't have clean, accessible data
- There are a few bugs and page load speed becomes an issue sometimes
- The UI could use improvement
- Not much as we did not use it for a long time
26 to 50 people