Implementation Takes Time
March 14, 2017
Implementation Takes Time
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Account Management uses Gainsight. It's intended to help us scale our business.
- They seem to have a lot of resources directed to product development and can respond to feature requests with more flexibility than other companies.
- The tool is ideal if you have established dashboards and practices. We have more autonomy in our positions. I rely a lot on my administrator and wish there were more access levels for much of the functionality - something more dynamic between administrator and user.
11 to 25 people
- While our implementation is over, we are still in what I would call an implementation stage. Gainsight is powerful but takes a lot of time to configure in a meaningful way. It takes a lot of time to receive actual value from the tool.
I'm attending my first Pulse event this year.
I was not part of the purchase experience.
We use Salesforce which is somewhat similar in the fact that it has dashboards and reporting. I'm able to do a lot more in Salesforce without having to invovle the Salesforce admin. It's more empowering at this time.
We use Salesforce which is somewhat similar in the fact that it has dashboards and reporting. I'm able to do a lot more in Salesforce without having to invovle the Salesforce admin. It's more empowering at this time.