Overall Satisfaction with Gainsight
Gainsight is used extensively across our Customer Success organization, but also by all other customer facing functions like Sales, Channel Management, Finance, etc. It is used to manage the health of our existing customers and to provide easy access to information, guidance on customer success processes, and general customer management for our CSMs.
- Health Scoring
- Proactive Health management
- Long term analytics
- health change tracking
11 to 25 people
- CSM effeciency
We went through some CS University classes. Some of our team has attended Pulse and the feedback was strong.