Enterprise customer success manager
January 22, 2018

Enterprise customer success manager

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Never interacted with their support team directly or needed to, however, their representative that works with us is always super knowledgeable and extremely helpful. Not much else to post about that and this answer requires 50 to 200 words in order for completion.everything has been great so far!
It is being used across the whole organization and solves countless business problems such as additional insight into customer's environment and experience with the use of the dashboard and the features we can choose to have implemented. It is a huge source of knowledge and consistently keeps us organized.
  • Timeline feature
  • Scorecard feature
  • Dashboard
  • The ability to CC Gainsight on emails
  • More insight into churn
  • More organization
  • Way stronger options for customer communication to re-engage
Best suited for all teams regardless of the frequency of customer interactions. Perfect for ensuring the entire team has a view into individual contributions.

Gainsight CS Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10
Integration with Marketo
10