Enterprise customer success manager
January 22, 2018
Enterprise customer success manager
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
It is being used across the whole organization and solves countless business problems such as additional insight into customer's environment and experience with the use of the dashboard and the features we can choose to have implemented. It is a huge source of knowledge and consistently keeps us organized.
- Timeline feature
- Scorecard feature
- Dashboard
- The ability to CC Gainsight on emails
- More insight into churn
- More organization
- Way stronger options for customer communication to re-engage