Gainsight-- Important Investment!
December 28, 2017
Gainsight-- Important Investment!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is being used by our Customer Success team on a daily basis. It helps simplify workflows, managing day-to-day tasks and activities, as well as addressing one of our top priorities-- renewals.
- Manage risks very seamlessly
- Demonstrate value to our end users in terms of ROI through dynamic data
- Manage expansion opportunities
- Rules engine has some limitations in terms of bionic rules
- Being more diverse in the way Scorecards are determined/ created-- i.e. through MDA
Executive Dashboards are very important to our organization because it helps each level of management be able to act/ address items. We have several dashboards created for each user role from CSAs, CSMs, managers, and executives. We are quickly able to develop these and demonstrate what is essential for a team to adhere to business objectives.
- Retention rates/ renewals
- Manage risks and upsell opportunities
- Identifying overall health of the account