Gainsight CS Review
May 30, 2025

Gainsight CS Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

- AI extraction of customer sentiment
- Advanced visibility and health scoring
- Timeline view to bridge cross-functional divides
- CSM efficiency via workflow management

Pros

  • AI Capabilities
  • Integration
  • UX/UI

Cons

  • Technical Documentation
  • Integration/Job Complexity
  • Will improve Pipeline management
  • Actionable customer health score
I gave Gainsight CS this usability rating because, in my experience, Gainsight CS Can be very complex and time consuming on the admin/maintenance side but great for the CSM user
Better integrations, more complexity in product to fit specific use cases

Do you think Gainsight CS delivers good value for the price?

Not sure

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

No

Did implementation of Gainsight CS go as expected?

No

Would you buy Gainsight CS again?

Yes

I think I am likely to recommend Gainsight CS to a colleague because, in my experience, Gainsight CS is more suited for a complex org with resources for a smaller/more nimble startup.

Gainsight CS Feature Ratings

7.5
Product usage
5
Help desk / support tickets
10
5.9
NPS surveys
7
Sponsor tracking
6
Customer profiles
5
Automated workflow
6
Internal collaboration
6
Customer health scoring
6
Customer segmentation
5
5.8
Customer health trends
6
Engagement analytics
6
Revenue forecasting
6
Dashboards
5
6.0
Role-based user permissions
6
6.0
API
6
Integration with Salesforce.com
6

Comments

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